Subject: RE: Collection Delay - 6272230183
From: Faraz Lohani <[email-masked]>
To: Jessie Caparas <[email-masked]>, Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>, ArishLaila <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, HAMZA <[email-masked]>, Manish Kumar <[email-masked]>, seeta.seeta <[email-masked]>, Malik Ismail <[email-masked]>, Mohd Imran <[email-masked]>, Akshay Berry <[email-masked]>
Date: Mon, 5 Apr 2021 15:53:25 +0000

Hi @ArishLaila<mailto:[email-masked]>,

Please assist on the pickup of the above mentioned order number as it is pending since Feb  2021 and customer is complaining on social media.
Tracking ID : RP0217211000836

Thankyou and Regards,
Faraz Lohani
Customer Support Associate
Customer Service
[email-masked]

From: Jessie Caparas <[email-masked]>
Sent: Monday, April 5, 2021 6:31 PM
To: Apoorv Joshi <[email-masked]>; Escalations Dxbteam <[email-masked]>; Faraz Lohani <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>; HAMZA <[email-masked]>; Manish Kumar <[email-masked]>; seeta.seeta <[email-masked]>; Malik Ismail <[email-masked]>; Mohd Imran <[email-masked]>; Akshay Berry <[email-masked]>
Subject: RE: Collection Delay - 6272230183

@Faraz Lohani<mailto:[email-masked]>

Please check on this.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Monday, April 5, 2021 12:27 PM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; HAMZA <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Mohd Imran <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>; Faraz Lohani <[email-masked]<mailto:[email-masked]>>
Subject: Collection Delay - 6272230183

External email sender, please take precaution.
Hi Team,

Please assist to get the collection arranged on the below case. The return has not been collected since Feb 2021 and getting no updates from LMG on this, customer is reporting via social media and is threatening that he will be filing a complaint if collection not done. We have already marked the same for reattempt.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "HAMZA" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, April 4, 2021 5:27:34 AM
Subject: Late Collection

Dear Team,

Problem Statement: Late Collection

Order Date : Feb 9, 2021
Order ID: 6272230183
Tracking ID: RP0217211000836
Contact number: 0558834455

Assistance Required: Need Urgent Collection

Issue Description:
The return request was created on 2/17/21 and still no one has collected from the customer yet, please check and do the needful at the soonest for the collection,

Regards,
Hamza

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