Subject: Re: Others Language Test - aboobakker siddhique k
From: Shakeeb Arsalan <[email-masked]>
To: HR Livesalesman <[email-masked]>
Cc: Deeksha Dadu <[email-masked]>, Seeta Seeta <[email-masked]>, Niren Dsouza <[email-masked]>
Date: Mon, 5 Apr 2021 04:19:14 -0700 (MST)

Hi Harpreet, 

8/10 

Regards 
shakeeb 

From: "HR Livesalesman" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]> 
Cc: "Deeksha Dadu" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Niren Dsouza" <[email-masked]> 
Sent: Monday, April 5, 2021 2:48:16 PM 
Subject: Fwd: Others Language Test - aboobakker siddhique k 

Hi Shakeeb, 

Please check the test 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On Apr 4, 2021, at 12:30 AM, Ambika Mehta <[email-masked]> wrote: 

	
	
			Foreign Language Screening Test 
		Name 	aboobakker siddhique k / (91) 9900316106 / [email-masked] 
Whats your first language 	Others 
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. 	From: [email-masked] 

To : [email-masked] 

Date:03-04-2021 

subject: Apology for parcel delivered to the wrong address 

Dear (Sir or Madam), 

Hereby we inform you that, we live salesman company are feeling extremely sorry about the wrongly dispatched goods that you have ordered before 14 days. We hereby inform you with this letter that the shipment number(23423234) was dispatched to the address you have given by courier. 
In response to your complaint number(223440), we have checked your order and found the address incorrectly. This was an unintentional mistake on our part. We really apologize to you for the inconvenience caused to you because of this and we will try to send it within two days if we get your correct address. We once again say humble sorry for the mistake. 

Thanking You, 

livesalesmanCompany. 

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. (ANSWER IN ARABIC) 	
HOMEBOX :من فريق 
[email-masked] : الى 

الموضوع: الاعتذار عن تلف البضائع 
سيدى العزيز، 
يؤسفنا معرفة أن خزانة التليفزيون التي اشتريتها قبل اسبوع و وجدتها تالفة بعد التثبيت اليوم. 
حقًا، نعتذر منكم لحدوث التلف والخدش فيها بعد ان اثبته العاملون. 
وفقًا لسجلنا، اشتريت البضائع قبل أسبوع ، ووجدته تالفًا في اليوم بعد التثبيت. 
وفقًا للشروط والأحكام ، لن تكون الشركة مسؤولة عن أي تلف حدثت بعد التثبيت. 
هنا وفقًا للشروط وأحكام البضائع وشروط الخدمة ، يثبت للمشتري حق الاسترداد قبل مضي أسبوع من 
تاريخ وصول البضعة إلى المشتري. ولذا نحن نرجوا منكم التعاوم معنا في هذ الامر. 
نحن على يقين من أننا سنقدم لكم الحلول المناسبة لهذه الشكوى في اسرع وقت تمكن. 
شروط الاسترجاع. 
لن يتم إرجاع العناصر إلا في حالة تلفها قبل أسبوع واحد. 
ولكن هنا حدثت التلف بعد التثبيت. لذلك سنعطي لكم خيار الاستبدال. سنحاول استبدالها بأخرى جديدة. 
نتمنى لكم كل التوفيق في المستقبل. يرجى إخبارنا إذا كان لديك أي أسئلة أو مخاوف أو تعليقات إضافية 
أو إذا كنا سنساعدك في أي شيء في المستقبل. 
مع كل الاعتبارات 
مدير خدمة العملاء. 

IN ENGLISH: Please tell us in your opinion what is the difference between a Debit Card and a Credit Card? 	Debit card and credit card are both used to pay for goods or services without paying in cash. There are some differences between both cards. 

1 Debit cards uses funds from our bank account to pay for goods but by using credit cards we can buy goods and pay later which give us more time to pay. 

2 Credit cards are debt instruments debit cards are not like that. 
debit cards cann't be used if our bank account is empty. a debit card is simply a tool to use in place of a check or actual cash. 

3 when using credit card we are borrowing money and when use debit card we are using our own fund from bank accounts. 

4.debit card is issued by bank to their customers to access funds without having to write paper check or make a cash withdrawal. 

5. We can use our debit card to withdraw cash from account using a unique personal identification number(PIN). when we use debit card for purchase sometime may be asked for enter PIN or to sign for the purchase similar to credit card. 

6. Main difference both of them is do you want to pay now or later. A debit card is tied to your bank account and credit card is used to immediately pay for goods but you pay for them when your monthly blling cycle is due. 

7. 

IN ENGLISH: Please tell us in your opinion what are the most important factors for success of any e-commerce company? 	Business or services online businesses are holing strong grip everywhre. 
there are some important factors to be noticed to get great success in this field. 

1. start a website and reach to as many as people to convey message about the company and products. 
2.Regulation of product pricing . 
3.Maintaining high quality products. 
4.Try to make first impression by getting good feedbacks from customers. 
5.Have a bunch of quite fluent and perfect customer care service personnels who will care to the problems of the customrs and give and aprropriate solutions. 
What is your proficiency in English (in your opinion) 	4/5 
What is your Proficiency in Arabic (in your opinion) 	4/5