Subject: Re: Arabic Language Test - OBAIDULLAH .
From: Shakeeb Arsalan <[email-masked]>
To: HR Livesalesman <[email-masked]>
Cc: Deeksha Dadu <[email-masked]>, Niren Dsouza <[email-masked]>, Seeta Seeta <[email-masked]>
Date: Mon, 5 Apr 2021 04:08:45 -0700 (MST)

Hi Harpreet, 

Average 6/10 

Regards 
Shakeeb 

From: "HR Livesalesman" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]> 
Cc: "Deeksha Dadu" <[email-masked]>, "Niren Dsouza" <[email-masked]>, "Seeta Seeta" <[email-masked]> 
Sent: Monday, April 5, 2021 2:41:09 PM 
Subject: Fwd: Arabic Language Test - OBAIDULLAH . 

Hi Shakeeb, 

Please check 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On Apr 3, 2021, at 7:59 PM, Ambika Mehta <[email-masked]> wrote: 

	
	
			Foreign Language Screening Test 
		Name 	OBAIDULLAH . / (110025) 8744069176 / [email-masked] 
Whats your first language 	Arabic 
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. 	Dear customer, 

We have handed over to corrier your hand bag to deliver on your mentioned address on expected time,but probably the given address is not correct, from our company the delivery man, despite trying his best couldn't reach your address, 

But no problem we will try to deliver you in another time ,if your address is changed after ordering the bag please mention so we both can save our expensive time, 
Thank, 
form. 
Lms team, 

عزيزي العميل، 

لقد قمنا بتسليم حقيبة يدك لتسليم عنوانك المذكور في الوقت المتوقع ، ولكن من المحتمل أن العنوان المحدد غير صحيح ، من شركتنا رجل التوصيل ، على الرغم من بذل قصارى جهده لم يتمكن من الوصول إلى عنوانك ، 

ولكن لا توجد مشكلة سنحاول توصيلك في وقت آخر ، إذا تم تغيير عنوانك بعد طلب الحقيبة ، يرجى ذكر ذلك حتى نتمكن من توفير وقتنا الباهظ 
شكرلكم.من 
فريق Lms ، 

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. 	Dear customer, 
Hello Abdul, 
Thenks to visit and buy TV cabinet from Our company, 
We really appreciate your positive attitude and Thanks to your feedback ,that TV cabinet has many scraches on it 
Don't panic we are with you , If the TV cabinet is as you mentioned we will exchange it without any charge, 
Take care at the covid time, 
Thanks and all the best 
From, 
X ,Y,Z,team, 

عزيزي العميل، 
مرحبا عبدل 

زيارة وشراء خزانة التلفزيون من شركتنا ، 
نحن نقدر حقًا موقفك الإيجابي وبفضل ملاحظاتك ، تحتوي خزانة التلفزيون هذه على العديد من الخدوش 
لا داعي للذعر نحن معك ، إذا كانت خزانة التليفزيون كما ذكرت سنقوم بتبديلها بدون أي رسوم ، 
احترس في وقت الإصابة ، 
شكرا وكل التوفيق 
من عند، 
X ، Y ، Z ، فريق ،