Subject: Re: Arabic Language Test - Shams Nawaz
From: Shakeeb Arsalan <[email-masked]>
To: HR Livesalesman <[email-masked]>
Cc: Deeksha Dadu <[email-masked]>, Seeta Seeta <[email-masked]>, Niren Dsouza <[email-masked]>
Date: Mon, 5 Apr 2021 03:36:42 -0700 (MST)

Hi Harpreet, 

1st answer is in English, 
2nd has been copied fully from the internet. 

Regards 
Shakeeb 

From: "HR Livesalesman" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]> 
Cc: "Deeksha Dadu" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Niren Dsouza" <[email-masked]> 
Sent: Monday, April 5, 2021 2:33:19 PM 
Subject: Fwd: Arabic Language Test - Shams Nawaz 

Hi Shakeeb, 

Please check 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On Apr 3, 2021, at 5:28 PM, Ambika Mehta <[email-masked]> wrote: 

	
	
			Foreign Language Screening Test 
		Name 	Shams Nawaz / (854330) 9305122197 / [email-masked] 
Whats your first language 	Arabic 
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. 	Sir, 
With humbly request, by God's grace I received your complain from your side as per you say the order is inappropriate for me so cancel the order. When I am resending the order to your address that's why I am unable to access to you. Kindly make sure that your email is grammatically correct and properly formatted. I will be highly obliged to you. As a customer service executive I deal with the customer in a good way and the best way which will be helpful to the customer. 

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. (ANSWER IN ARABIC) 	أفضل الممارسات من شركات التجارة الإلكترونية التي تسوقت 
منها حتى الآن لمعرفة السياسات 
.تعتبر التجارة الإلكترونية واحدة من التعابير الحديثة والتي أخذت بالدخول إلى حياتنا اليومية حتى أنها أصبحت تستخدم في العديد من الأنشطة الحياتية والتي هي ذات ارتباط بثورة تكنولوجيا المعلومات والاتصالات. التجارة الإلكترونية تعبير يمكن أن نقسمه إلى مقطعين، حيث أن الأول، وهو "التجارة"، والتي تشير إلى نشاط اقتصادي يتم من خلال تداول السلع والخدمات بين الحكومات والمؤسسات والأفراد وتحكمه عدة قواعد وأنظمة يمكن القول بأنه معترف بها دولياً، أما المقطع الثاني "الإلكترونية" فهو يشير إلى وصف لمجال أداء التجارة، ويقصد به أداء النشاط التجاري باستخدام الوسائط والأساليب 
الإلكترونية مثل الإنترنت 
IN ENGLISH: Please tell us in your opinion what is the difference between a Debit Card and a Credit Card? 	Dabit cards allow us to spend money by drawing on funds we have deposited at the bank. Credit cards allow us to borrow money from the card issuer up to a certain limit in order to purchase items or withdraw cash. 
IN ENGLISH: Please tell us in your opinion what are the most important factors for success of any e-commerce company? 	Clarify a unique value of proposition. Successful e commerce strategies start by establishing a clear value for the brand. Ensure the costumer service supports the brand promise. Adress the high bar of consumer expectations. Plan investments to drive scale and profitability. 
What is your proficiency in English (in your opinion) 	4/5 
What is your Proficiency in Arabic (in your opinion) 	5/5