Subject: Fwd: Hindi Language Test - Aftab Alam
From: HR Livesalesman <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>
Cc: Deeksha Dadu <[email-masked]>, Seeta Seeta <[email-masked]>, Niren Dsouza <[email-masked]>
Date: Mon, 5 Apr 2021 02:21:43 -0700 (MST)

Hi Shakeeb, 

Please check 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On Apr 5, 2021, at 12:27 AM, Ambika Mehta <[email-masked]> wrote: 

	
	
			Foreign Language Screening Test 
		Name 	Aftab Alam / (+91) 8420491707 / [email-masked] 
Whats your first language 	Hindi 
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. 	Dear Sir/Madam, 

We feel disappointed for the discomfort caused you. Your consignment had been dispatched after the due checking on our end. We had made sure before releasing from warehouse that the address mentioned was correct. But we can't deny that it happens at times, and we can ensure you this won't be repeated again. We promise you for a better service in future. 

Regards, 
Aftab Alam 
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. (ANSWER IN ARABIC) 	حضرة السيد/السيدة 
ردا على رسالتكم يسعدنا أن أقدم لكم التفاصيل التالية أن شركتنا فى هذا المجال واحدة من أفضل الشركات فى العالم ولنا الأسف لما وقع معك وقد إعتبرنا شكواك فى هذا 
الصدد ونود أن نضمن لك أن سياستنا تنمعناأن يستبدل البند المبیعةولكن لكننا نضمن أننا سنقدم خدمات الإصلاح في منزلك 

تقبل مني فائق التقدير والاحترام 
آفتاب عالم 
IN ENGLISH: Please tell us in your opinion what is the difference between a Debit Card and a Credit Card? 	Debit card: is a card in which we first load money and then we perform digital transactions through ATM, POS, UPI, Net Banking etc. Unlike credit card where we take loan from bank on the card and later we have to repay at fixed time or we have to pay penalty if we fail in doing so. 
IN ENGLISH: Please tell us in your opinion what are the most important factors for success of any e-commerce company? 	The most important aspect of success for any e-commerce company is to deliver quality products. In order to satisfy the customers their needs shoul be taken into consideration while making policy. 
What is your proficiency in English (in your opinion) 	5/5 
What is your Proficiency in Arabic (in your opinion) 	4/5