Subject: Fwd: Arabic Language Test - Abdulatef yahya Al sayadi
From: HR Livesalesman <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>
Cc: Deeksha Dadu <[email-masked]>, Seeta Seeta <[email-masked]>, Niren Dsouza <[email-masked]>
Date: Mon, 5 Apr 2021 02:16:32 -0700 (MST)

Hi Shakeeb, 

Please check 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On Apr 3, 2021, at 9:46 PM, Ambika Mehta <[email-masked]> wrote: 

	
	
			Foreign Language Screening Test 
		Name 	Abdulatef yahya Al sayadi / (9581522478) 9581522478 / [email-masked] 
Whats your first language 	Arabic 
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. 	Greating from babyshop.com 
I am writing regarding the inconvenient that happened form our side due to order delayed I have found that ur address was placed wrongly.kindly accept my apologise.i would be grateful if u could message me ur current address to make sure u order will be placed correctly .looking forward to hear from you sir/ma'am. Again I beg your pardon to have patience as we are making sure to deliver your order accurately. 
Thanks 
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. (ANSWER IN ARABIC) 	مرحبا بكم 
شكرا لك للتسوق من مركزنا 
لقد وجدت أن لديك مشكله حول بعض الخدوش الموجوده عل المنتج الجديد الذي اشتريته من محلنا التجاري .لا توجد مشكله سيدي سوف يتم ارسل الفريق للتأكد سلامه المنتج لديك وفي حاله ان المنتج كما وصف انت سوف يتم استبداله بأسرع وقت ممكن سيدي ولكن نرجوا منك التريث قلقلا حلما يتم إبلاغ الفريق الخاص في التركيب وشكرا لك للتواصل معا مركزنا نتمنى لك وقت ممتعا 
IN ENGLISH: Please tell us in your opinion what is the difference between a Debit Card and a Credit Card? 	The difference between the debit card and credit card is that. Debit card while using it the amount will be deducted from ur savings or salary which is ur bank account. But coming to credit card u can buy things and use ur bank to pay for them during certain period of time which the bank will give u to pay back the amount from the due to date 
IN ENGLISH: Please tell us in your opinion what are the most important factors for success of any e-commerce company? 	I think there are many commerce companies which provide diverse services but the factors that make one better then others are 
Teamwork 
Honestly 
Excellent service 
Caring and listening to the customers need 
Making them feel like they are part of us we are not just serving them but we do care and try our best to make their problems get done 

What is your proficiency in English (in your opinion) 	5/5 
What is your Proficiency in Arabic (in your opinion) 	5/5