Subject: Fwd: English Language Test - FEROZE AHMAD Ganie
From: HR Livesalesman <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>
Cc: Deeksha Dadu <[email-masked]>, Seeta Seeta <[email-masked]>, Niren Dsouza <[email-masked]>
Date: Mon, 5 Apr 2021 02:12:54 -0700 (MST)

Hi Shakeeb, 

Please check 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On Apr 3, 2021, at 8:56 PM, Ambika Mehta <[email-masked]> wrote: 

	
	
			Foreign Language Screening Test 
		Name 	FEROZE AHMAD Ganie / (500053) 9149601471 / [email-masked] 
Whats your first language 	English 
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. 	First I would like to apologize for the troubles and frustration that you experienced lately.i want you to know that your complaint and feedback will give us the chance to resolve any problem that may occur and assist in making our service better 
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. (ANSWER IN ARABIC) 	اشتريت خزانة تلفزيون منك الأسبوع الماضي ، وقام فريقك بتركيبها هذا الصباح في منزلي. بعد مغادرة فريقك ، لاحظت وجود خدوش كثيرة على الخزانة. 

أريد إعادة الوحدة واستبدالها بوحدة جديدة أو إعادة أموالي. 
IN ENGLISH: Please tell us in your opinion what is the difference between a Debit Card and a Credit Card? 	Debit cards allow you to spend money by drawing on funds you have deposited at the bank. Credit cards allow u to borrow money from the card issuer up to a certain limit in order to purchase items or withdraw cash 
IN ENGLISH: Please tell us in your opinion what are the most important factors for success of any e-commerce company? 	Clearify a unique value proposition. Successful e commerce strategies start by establishing a clear value proposition for the brand 
Ensure customer experience supports the brand promise 
Address the high bar of costumer expection 
Plan investments to drive scale and profitablity 
What is your proficiency in English (in your opinion) 	5/5 
What is your Proficiency in Arabic (in your opinion) 	5/5