Subject: Fwd: Arabic Language Test - Ahmad Houkan
From: HR Livesalesman <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>
Cc: Deeksha Dadu <[email-masked]>, Seeta Seeta <[email-masked]>, Niren Dsouza <[email-masked]>
Date: Mon, 5 Apr 2021 02:12:04 -0700 (MST)

Hi Shakeeb, 

Please check 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On Apr 3, 2021, at 8:31 PM, Ambika Mehta <[email-masked]> wrote: 

	
	
			Foreign Language Screening Test 
		Name 	Ahmad Houkan / (+91) 8448841808 / [email-masked] 
Whats your first language 	Arabic 
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. 	First of all, we do apologize for your inconvenience that caused. 
I just checked, it was a technical issue in our system. I can assure you that we are working on it now. 
I'd like to tell you that you will receive the massage from our team as soon as possible to knowing you about the arriving time. 

Please feel free to contact us any time you want. 

Have a nice day 
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. (ANSWER IN ARABIC) 	مرحبا عبدالله 

أنا اعتذر منك بشدة، والآن سوف أقوم برفع شكواك إلى قسمنا المختص و أنا أكد لك أنهم سوف يتواصلون معك في أسرع وقت ممكن لمساعدتك 
اكثر. 

رجاء اشعر بالراحة للتواصل معنا في أيّ وقت تريد. 

نتمنى لك يوماً جميل ! 

IN ENGLISH: Please tell us in your opinion what is the difference between a Debit Card and a Credit Card? 	Well, Debit cards allow us to spend money by drawing on funds we have deposited at the bank. Credit cards allow us to borrow money from the card issuer up to a certain limit in order to purchase items or withdraw cash. 
IN ENGLISH: Please tell us in your opinion what are the most important factors for success of any e-commerce company? 	As I can say here : 
1. Low customer acquisition cost. 

2. High repurchase rate. 

3. Healthy margins. 
What is your proficiency in English (in your opinion) 	5/5 
What is your Proficiency in Arabic (in your opinion) 	5/5