Subject: RE: Late collection: Order ID: 2000903640 Tracking ID: 43839447374
From: Youssef Amr <[email-masked]>
To: Manish Kumar <[email-masked]>
Cc: escalations dxbteam <[email-masked]>, jessie caparas <[email-masked]>, malik ismail <[email-masked]>, Mohd Imran <[email-masked]>, Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Sun, 4 Apr 2021 13:16:42 +0000

Dear Manish

Collection is cancelled as the customer didn’t respond to the courier on 3 attempts

Arranged again under reference D045C34 for tomorrow

Yours sincerely,
Youssef Amr Abdelaziz
Customer Service Executive
Aramex International – Cairo, Egypt
Tel 16996 - 33388466  - Fax +2037482990
aramex.com

From: Manish Kumar <[email-masked]>
Sent: Thursday, April 1, 2021 6:21 PM
To: Youssef Amr <[email-masked]>
Cc: escalations dxbteam <[email-masked]>; jessie caparas <[email-masked]>; malik ismail <[email-masked]>; Mohd Imran <[email-masked]>; Seeta Seeta <[email-masked]>; Apoorv Joshi <[email-masked]>; Shakeeb Arsalan <[email-masked]>
Subject: Re: Late collection: Order ID: 2000903640 Tracking ID: 43839447374

Hi Youssef,

Kindly update us on the below return collection as the customer is still chasing us for the same.

Thank you for your help.

Regards,
Manish

________________________________
From: "YoussefAm" <[email-masked]<mailto:[email-masked]>>
To: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
Cc: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "jessie caparas" <[email-masked]<mailto:[email-masked]>>, "malik ismail" <[email-masked]<mailto:[email-masked]>>, "Mohd Imran" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, March 24, 2021 3:41:07 PM
Subject: RE: Late collection: Order ID: 2000903640 Tracking ID: 43839447374

Dear Manish

This collection is arranged for tomorrow under reference C244715

Yours sincerely,
Youssef Amr Abdelaziz
Customer Service Executive
Aramex International – Cairo, Egypt
Tel 16996 - 33388466  - Fax +2037482990
aramex.com

From: Manish Kumar <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, March 24, 2021 10:35 AM
To: Youssef Amr <[email-masked]<mailto:[email-masked]>>
Cc: escalations dxbteam <[email-masked]<mailto:[email-masked]>>; jessie caparas <[email-masked]<mailto:[email-masked]>>; malik ismail <[email-masked]<mailto:[email-masked]>>; Mohd Imran <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Subject: Late collection: Order ID: 2000903640 Tracking ID: 43839447374

External email: avoid to open links or attachments unless sender is known and content is relevant..

Hi Youssef,

Kindly arrange the below collection on a priority as the customer is highly disappointed and he can be reached at +201091891957

Problem Statement: What is the issue (Late Collection) Courier Team

Case id - 2070039
Order Date: 1/30/2021
Order ID: 2000903640
Tracking ID: 43839447374
Collection reference: C244715

Assistance Required: Need Urgent Collection

Issue Description: The return request was recreated on 3/24/2021 and till now the item has not collected from the customer so kindly arrange the collection on priority basis.

Regards,
Manish