Subject: RE: Damaged item
From: Ritesh Sharma <[email-masked]>
To: Jessie Caparas <[email-masked]>, Manish Kumar <[email-masked]>, Escalations Dxbteam <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, seeta.seeta <[email-masked]>, Shashank Sinha <[email-masked]>, Apoorv Joshi <[email-masked]>, Mayar Mayar Nasser <[email-masked]>, Nitish Pandey <[email-masked]>
Date: Sun, 4 Apr 2021 11:51:51 +0000

+ Shashank , Nitish

--
Thanks and Regards,
<https://www.centrepointstores.com/>

From: Jessie Caparas <[email-masked]>
Sent: Sunday, April 4, 2021 3:46 PM
To: Manish Kumar <[email-masked]>; Escalations Dxbteam <[email-masked]>; Ritesh Sharma <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>; seeta.seeta <[email-masked]>; Apoorv Joshi <[email-masked]>; Mayar Mayar Nasser <[email-masked]>
Subject: RE: Damaged item
Importance: High

Hi @Ritesh Sharma<mailto:[email-masked]>

Order was placed December 2020 and this item 163007313 - - Guess Men's Force Black Analog Leather Strap Watch W0674G6 has stopped working.

Where can we advise the customer to take the item for fixing for such cases?

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Manish Kumar <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, April 1, 2021 1:49 PM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Mayar Mayar Nasser <[email-masked]<mailto:[email-masked]>>
Subject: Re: Damaged item

External email sender, please take precaution.
Hi Team,

The customer has reported that the item (163007313 - - Guess Men's Force Black Analog Leather Strap Watch W0674G6) stopped working and it is under the warranty period of one year.

Order Date :  Dec 1, 2020
Order ID: 6250123603
Tracking ID: 46386884611

Delivery date: 12/31/2021

Please advise if the above item can be replaced or we should accept return and refund for this item.

Than you for your help.

Regards,
Manish

________________________________
From: "Mayar Mayar Nasser" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, March 31, 2021 6:24:00 PM
Subject: Damaged item

Problem Statement: Damaged item

Order Date :  Dec 1, 2020
Order ID: 6250123603
Tracking ID: 46386884611

Assistance Required: Change the item

Issue Description: The customer wants ordered a watch but it is not working . it has 1 year  Warranty so Kindly do the needful . The customer is chasing us from 12/31/20  so Kindly do the needful >

Regards,
CS Team Mayar

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