Subject: RE: Refund 6262476653
From: Malik Ismail <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, Escalations Dxbteam <[email-masked]>
Cc: seeta.seeta <[email-masked]>, Manish Kumar <[email-masked]>, Apoorv Joshi <[email-masked]>, Elharith Elsiddig <[email-masked]>, Jessie Caparas <[email-masked]>, Mohd Imran <[email-masked]>
Date: Sun, 4 Apr 2021 09:46:11 +0000

Hi Shakeeb,

Refund done 03-04-2021. RRN 109405087081

Malik
From: Shakeeb Arsalan <[email-masked]>
Sent: Sunday, March 28, 2021 11:22 AM
To: Escalations Dxbteam <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Manish Kumar <[email-masked]>; Apoorv Joshi <[email-masked]>; Elharith Elsiddig <[email-masked]>; Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]>; Mohd Imran <[email-masked]>
Subject: Re: Refund 6262476653

External email sender, please take precaution.
Hi Team,

Please provide the RRN for the below refund as the customer is claiming that he did not get the refund yet.
Regards
Shakeeb

________________________________
From: "Elharith Elsiddig" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, March 26, 2021 3:14:08 PM
Subject: Refund

Hi Team,

Ticket-2246155

Problem Statement: Late refund

Order Date: Jan 9, 2021
Order ID:  6262476653
RMA: 1000436204
Tracking ID: N/A

Assistance Required: Need urgent Refund

Issue Description: The customer reported that he returned the item but he didn't got the refund .AS the hybris the the return status is REFUND_PROCESSED .
​As per the attached statement which showing that no refund reflect on the customer account.

Please check and advice as customer waiting for refund.

Thank you for your help

Regards,
Elharith.

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