Subject: Re: Status Issue #6278729951
From: Shakeeb Arsalan <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: Fatma Maher <[email-masked]>, Seeta Seeta <[email-masked]>, Manish Kumar <[email-masked]>, Mohd Imran <[email-masked]>, Malik Ismail <[email-masked]>, Apoorv Joshi <[email-masked]>, Akshay Berry <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Sun, 4 Apr 2021 02:22:44 -0700 (MST)

Hi jessie, 

Please assist with this issue on urgent basis, 
The customer has raised the issue to the MOC. 

Regards 
Shakeeb 

From: "Apoorv Joshi" <[email-masked]> 
To: "escalations dxbteam" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fatma Maher" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Manish Kumar" <[email-masked]>, "Mohd Imran" <[email-masked]>, "Jessie Caparas" <[email-masked]>, "Malik Ismail" <[email-masked]>, "Akshay Berry" <[email-masked]> 
Sent: Saturday, March 6, 2021 9:50:55 PM 
Subject: Re: Status Issue #6278729951 

Hi Team, 

Order has been marked as NDR while the customer has reported to us that they have received the complete order. The customer wish to return one item in this order but we are unable to do the same as there is an RMA created in this order for NDR already which is showing reached warehouse status at this time. If the same gets processed, customer will get refund for the whole order. 

Please look into this and assist to stop the RMA from getting processed, also please advise regarding how to go about creating a return in this order. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Fatma Maher" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Manish Kumar" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]> 
Sent: Saturday, March 6, 2021 9:43:10 PM 
Subject: Status Issue #6278729951 

Hi Team, 

Problem Statement: Status Issue 

Ticket NO. 2194071 
Order Date : Mar 1, 2021 
Order ID: 6278729951 
Tracking ID: CRDSAL0191414821 
Assistance Required: Need Urgent updating 

Issue Description: The customer has received the order but on hybris the status is NDR, and the customer wants to return one item, so kindly check this issue and assist. 

Regards, 
Fatma Maher