Subject: RE: Refund approval - 9624966474
From: Faraz Lohani <[email-masked]>
To: Manish Kumar <[email-masked]>, Escalations Dxbteam <[email-masked]>
Cc: seeta.seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Nikhil Bishnoi <[email-masked]>
Date: Sat, 3 Apr 2021 15:28:51 +0000

Hi team,

Customer has been refunded as goodwill as the item was damaged and customer was waiting since December.

Thankyou and Regards,
Faraz Lohani
Customer Support Associate
Customer Service
[email-masked]

From: Manish Kumar <[email-masked]>
Sent: Friday, April 2, 2021 6:47 PM
To: Escalations Dxbteam <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; Nikhil Bishnoi <[email-masked]>
Subject: Re: Refund approval - 9624966474

External email sender, please take precaution.
Hi Team,

Kindly advise on the below concern as the collection had been pending from our side now the customer has reported that he threw the item as it was trash.

Order Date : Dec 28, 2020
Order ID: 9624966474
Tracking ID: RP031621000659

Item: 161923295 - - Steve Madden Quilted Satchel Bag with Tag Detail
Cost: AED 109.00

Thank you for your help.

Regards,
Manish

________________________________
From: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
Cc: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, April 2, 2021 2:57:43 PM
Subject: Refund approval - 9624966474

Hi team,

Problem Statement: Late Collection
Order Date : Dec 28, 2020
Order ID: 9624966474
Tracking ID: RP031621000659
Assistance Required: Need Urgent Collection

Issue Description: We have created a new return request on 3/16/21 as the old collection was taking time and till now the item has not collected from the customer. The customer has come back to us and asking us to cancel the collection as she threw the items stating that it was thrash.

The customer has placed 4 orders with us worth AED 449.85. The item id is 161923295 - - Steve Madden Quilted Satchel Bag with Tag Detail and the refund value is AED 109.00.

Kindly provide the approval for the refund.

Regards,
Abdul

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