Subject: RE: Cancellation #6278243095
From: Faraz Lohani <[email-masked]>
To: Manish Kumar <[email-masked]>, Escalations Dxbteam <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, seeta.seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, MAZIM IBRAHIM <[email-masked]>
Date: Sat, 3 Apr 2021 15:23:23 +0000

Hi team,

Raised to tech : INC1019050

Thankyou and Regards,
Faraz Lohani
Customer Support Associate
Customer Service
[email-masked]

From: Manish Kumar <[email-masked]>
Sent: Friday, April 2, 2021 6:25 PM
To: Escalations Dxbteam <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>; seeta.seeta <[email-masked]>; Apoorv Joshi <[email-masked]>; MAZIM IBRAHIM <[email-masked]>
Subject: Re: Cancellation #6278243095

External email sender, please take precaution.
Hi Team,

Please assis us on the below order cancellation as per the WH the order can not be shipped due to the tech issue.

Order Date : 28-Feb-2021
Order ID: 6278243095
Store code: Babyshop21212

Tracking ID: NA

Thank you for your help.

Regards,
Manish

________________________________
From: "MAZIM IBRAHIM" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, April 2, 2021 2:05:50 PM
Subject: Cancellation #6278243095

Hi Team,

Problem Statement:​ Cancellation
Order Date : 28-Feb-2021
Order ID: 6278243095
Tracking ID: NA
Assistance Required: Need Urgent Cancellation
Issue Description: Customer placed order on 28-Feb-2021 and till now she has not received the order. We have escalated to the WH, their response was "Order is under tech issue & can not be shipped," Kindly cancel the order​ and process the refund

#Attached WH response

Regards,
Mazin Bassi.

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