Subject: Re: Bank Transfer #8239935648
From: Manish Kumar <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Fatma Maher <[email-masked]>
Date: Fri, 2 Apr 2021 07:15:54 -0700 (MST)

Hi Team, 

The below customer came through chat and insisting us to transfer the amout from the My Credit to his bank account. 

Please note that the agent had already explained that your order was placed on cod and hence it has been refunded to the My Credit section. 

Amount: KWD 5.00 
Order id - 8239935648 

Concept: MAX 

Kindly advise further steps to be followed up. Thank you for your help. 

Regards, 
Manish 

From: "Fatma Maher" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Manish Kumar" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]> 
Sent: Friday, March 19, 2021 5:29:15 PM 
Subject: Bank Transfer #8239935648 

Hi Team, 

With reference to the order number #8239935648, customer has paid COD and he got his refund in his My Credit. Now he wants to transfer his my credit amount (Subtotal:) to his bank. 

Bank name & branch: Kuwait Finance House BANK, KUWAIT 
Account name: ABDUL SAMAD K MUHAMMED 
Account number: 151123172196 
IBAN number: KW77KFHO0000000000151123172196 

Pleas check and do the needful. 

Regards 
Fatma Maher