Subject: Re: Not Marked as NDR/ 9643215098
From: Manish Kumar <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Seeta Seeta <[email-masked]>, PRINCE MALIK <[email-masked]>
Date: Fri, 2 Apr 2021 05:00:15 -0700 (MST)

Hi Team, 

Please note that as per the shipa tracking status it appeears as "Package Returned" and the agent has also confirmed that the same with the courier team however the order has been marked as "Delivered" 

Order Date: Mar 18, 2021 
Order ID: 9643215098 

Tracking id - SD001440518 

Kindly assist us to get the order marked as NDR so that the refund can be processed for this order as the customer is asking for his refund. 

Thank you for your help. 

Regards, 
Manish 

From: "PRINCE MALIK" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Seeta Seeta" <[email-masked]> 
Cc: "Manish Kumar" <[email-masked]> 
Sent: Thursday, April 1, 2021 4:09:17 PM 
Subject: Not Marked as NDR/ 9643215098 

Hi Team, 

Problem Statement: Not Marked as NDR 
Order Date: Mar 18, 2021 
Order ID: 9643215098 
Kindly mark this order as NDR and mistakenly Fareye support team marked it delivered but, the order is not delivered and the customer is chasing us for refund. 

Regards, 
Prince