Subject: Re: Missing item // 6280078978
From: Manish Kumar <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Elharith Elsiddig <[email-masked]>
Date: Fri, 2 Apr 2021 03:33:26 -0700 (MST)

Hi Team, 

Kindly assist us on the below partial cancellation. 

Order ID: 6280078978 
Item: 158917887_LS_MX - - REVLON Colorstay Makeup Liquid Foundation 
Item cost: SAR 15.00 

Thank you for your help. 

Regards, 
Manish 

From: "Elharith Elsiddig" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Manish Kumar" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Thursday, April 1, 2021 3:20:32 PM 
Subject: Missing item // 6280078978 

Hi Team, 

case id : 2305196 

Problem Statement: Missing item 
Order Date : Mar 4, 2021 
Order ID: 6280078978 
Tracking ID: 628007897822999991 

Assistance Required: Need cancellation help 

Issue Description: Customer has reported that he did not receive the item 158917887_LS_MX - - REVLON Colorstay Makeup Liquid Foundation. As per hybris the item still not shipped yet and partial cancellation failed several times. 

Please check and advise. 

Regards, 
Elharith.