Subject: Re: Offer issue/ 9645286137
From: Manish Kumar <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Seeta Seeta <[email-masked]>, PRINCE MALIK <[email-masked]>
Date: Fri, 2 Apr 2021 03:15:39 -0700 (MST)

Hi Team, 

Kindly assist loop the concerned team as per the promotional offer the customer was supposed to get free gift with perfumes for the purchase AED 299+ however has has only item not the free gift. 

Order number: 9645286137 
Item name: 162971473 - Christian Dior women - Eau de Parfums for women Miss Dior by Christian Dior - 100 ml 
Cost: AED 459.00 

Concept: Lifestyle 

For reference see the attachment and advise. 

Thank you for your help. 

Regards, 
Manish 

From: "PRINCE MALIK" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Seeta Seeta" <[email-masked]> 
Cc: "Manish Kumar" <[email-masked]> 
Sent: Thursday, April 1, 2021 3:00:25 PM 
Subject: Offer issue/ 9645286137 

Hi Team, 

PFA 

Ticket:2306097 

Order number: 9645286137 

The customer is complaining about that he/she didn't received any free gift as it's mentioned on our website. Kindly look into this and do the needful. 

Regards, 
Prince