Subject: RE: Call Back +966544390297 ( order not placed amount redacted )
From: Akshay Berry <[email-masked]>
To: Jessie Caparas <[email-masked]>, Manish Kumar <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Malik Ismail <[email-masked]>, Mohd Imran <[email-masked]>, seeta.seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Fatma Maher <[email-masked]>, "Mahmoud Emadeldin Mahmoud Elsayed" <[email-masked]>
Date: Thu, 1 Apr 2021 12:31:56 +0000

@Manish Kumar<mailto:[email-masked]> There is an order already placed on March 14th 6283916425 with the same amount. The customer also shared the message screenshot from Max.

@Shakeeb Arsalan<mailto:[email-masked]> Could you please audit this ticket# 2327196 and check if the customer is complaining about a double deduction and coach the agent accordingly as I believe she did not check the complete details before escalating.

Regards,
Akshay Berry
Email: [email-masked]<mailto:[email-masked]>
T: +971 4 5172125

From: Jessie Caparas <[email-masked]>
Sent: Thursday, April 1, 2021 10:47 AM
To: Manish Kumar <[email-masked]>; Escalations Dxbteam <[email-masked]>; Akshay Berry <[email-masked]>
Cc: Malik Ismail <[email-masked]>; Mohd Imran <[email-masked]>; Shakeeb Arsalan <[email-masked]>; seeta.seeta <[email-masked]>; Apoorv Joshi <[email-masked]>; Fatma Maher <[email-masked]>
Subject: RE: Call Back +966544390297 ( order not placed amount redacted )

@Akshay Berry<mailto:[email-masked]>

Can you please do the needful.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Manish Kumar <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, March 31, 2021 4:24 PM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>; Mohd Imran <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Fatma Maher <[email-masked]<mailto:[email-masked]>>
Subject: Re: Call Back +966544390297 ( order not placed amount redacted )

External email sender, please take precaution.
Hi Team,

The customer had request to arrange a call back on chat for the below concern. Kindly do the needful.

Assistance Required: Need urgent Call Back

Issue Description: The customer has not placed any order but the order but the amount has been deducted so the customer need call back to expalin the issue with you and she need somone to inform her about the next process . So kindly arrange call back ASAP.

Contact number : +966544390297

Email address: [email-masked]<mailto:[email-masked]>

Thank you for your help.

Regards,
Mansih

________________________________
From: "Fatma Maher" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, March 30, 2021 9:56:38 PM
Subject: Call Back +966544390297 ( order not placed amount redacted )

Hi Team,

Problem Statement: Call Back ( order not placed amount redacted )

Assistance Required: Need urgent Call Back

Issue Description: The customer has not placed any order but the order but the amount has been deducted so the customer need call back to expalin the issue with you and she need somone to inform her about the next process . So kindly arrange call back ASAP.

Contact number : +966544390297

Email address: [email-masked]<mailto:[email-masked]>

Regards,
Fatma Maher

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