Subject: RE: Cancellation for the order #6269570129
From: Akshay Berry <[email-masked]>
To: Jessie Caparas <[email-masked]>, Manish Kumar <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, seeta.seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, MAZIM IBRAHIM <[email-masked]>
Date: Thu, 1 Apr 2021 11:20:55 +0000

@Manish Kumar<mailto:[email-masked]> Raised to tech.

INC1017574

Regards,
Akshay Berry
Email: [email-masked]<mailto:[email-masked]>
T: +971 4 5172125

From: Jessie Caparas <[email-masked]>
Sent: Thursday, April 1, 2021 10:15 AM
To: Manish Kumar <[email-masked]>; Escalations Dxbteam <[email-masked]>; Akshay Berry <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Apoorv Joshi <[email-masked]>; Shakeeb Arsalan <[email-masked]>; MAZIM IBRAHIM <[email-masked]>
Subject: RE: Cancellation for the order #6269570129

@Akshay Berry<mailto:[email-masked]>

Kindly check.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Manish Kumar <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, March 31, 2021 7:09 PM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; MAZIM IBRAHIM <[email-masked]<mailto:[email-masked]>>
Subject: Re: Cancellation for the order #6269570129

External email sender, please take precaution.
Hi Team,

As per the WH, the below order has is not showing in WMS. Kindly assist us in cancelling it.

Order Date : 01-Feb-2021
Order ID: 6269570129
Tracking ID: NA

Thank you for your help.

Regards,
Manish

________________________________
From: "MAZIM IBRAHIM" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, March 31, 2021 3:07:38 PM
Subject: Cancellation for the order #6269570129

Hi Team,

Problem Statement: Cancellation

Order Date : 01-Feb-2021
Order ID: 6269570129
Tracking ID: NA
Assistance Required: Need Urgent Refund

Issue Description: Customer placed order on 01-Feb-2021 and till now she has not received the order. As per the hybris the order status is SUBMITTED_TO_WAREHOUSE.
Kindly cancel the order and processes the refund.

#Attatched store team response for the last escalation.

Regards,
Mazin Bassi

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