Subject: Re: WWD missing item - 9627850748
From: Manish Kumar <[email-masked]>
To: Sachin Maheshwari <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Nikhil Bishnoi <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Thu, 1 Apr 2021 03:57:42 -0700 (MST)

Hi Sachin, 

The customer has reported that he has received the below item with the missing belt and 2 people visited for investigation on Mar 08 and confirmed that the belt is missing. 

We have already raise to to the wwd team from FD however we are not getting any update on it. We request you to please advise if we are going to arrange the missing part or if we are going to arrange the return and refund/exchange. 

Order Date: 11/01/2021 
Order ID: 9627850748 
Tracking ID: 15596729627850748 

162623355 - - Cam Combi Family Travel System 
Cost of the item: AED 3,250.00 

Thank you for your help. 

Regards, 
Manish 

From: "Nikhil Bishnoi" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Manish Kumar" <[email-masked]> 
Cc: "Nikhil Bishnoi" <[email-masked]> 
Sent: Wednesday, March 31, 2021 7:46:35 PM 
Subject: WWD missing item - 9627850748 

Hi Team, 

Problem Statement: WWD Missing items 

Order Date: 11/01/2021 
Order ID: 9627850748 
Tracking ID: 15596729627850748 

Assistance Required: Need missing item 

Issue Description: Customer placed order for 162623355 - - Cam Combi Family Travel System and he is confirming that the belt is missing. He is telling that 2 people visited him on Mar 08 and confirmed that the belt is missing. 

Customer history: The customer has completed 7 orders with us. 

The missing item is belt from the 162623355 - - Cam Combi Family Travel System and the cost of the item is AED 3,250.00. 

The customer is confirming that 2 person came and confirmed that the belt is missing. 

Kindly assist with the exchange or refund. 

Regards, 
Nikhil