Subject: RE: Arabic Language Test - Hassan Waleed
From: Malik Ismail <[email-masked]>
To: HR Livesalesman <[email-masked]>, "Mahmoud Emadeldin Mahmoud Elsayed" <[email-masked]>
Cc: seeta.seeta <[email-masked]>, Niren Dsouza <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Wed, 31 Mar 2021 15:29:58 +0000

To be consider

From: HR Livesalesman <[email-masked]>
Sent: Tuesday, March 30, 2021 10:13 AM
To: Malik Ismail <[email-masked]>; Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Niren Dsouza <[email-masked]>; Shakeeb Arsalan <[email-masked]>
Subject: Fwd: Arabic Language Test - Hassan Waleed

External email sender, please take precaution.
Hi Malik/ Mohmoud,

Please check the test and let us know the feedback

Whats your first language
Arabic
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.
ناسف علي التأخير في تحصلك الطلب و كما ناسف علي معاملة مندوب النقل علي هذا التصرف يرجي العلم انه سيتم توصيل الطلب في أسرع وقت ممكن كما أنه قد تم ارسال الشكوى لي  شركة النقل لعمل الإجراءات اللازمة مع هذا الموظف مره اخري الرجاء تقبل اعتذرنا كما  ستبذل أقصي م لدينا لتحسين خدمتنا حتي تنال رضاكم
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.
: ناسف حقا لأنك تلقيت منتج مختلف عن المنتج الذي طلبته في الأصل من موقعنا علي الانترنت
بالتأكيد ليست هذا التجربه التي نريد  أن يحصل عليها عنلينا عندما يتسوقون معنا.
كما يحزننا انه ليتم خدمتكم كما ينبغي  من قبل موظفين خدمه العملاء
يرجى العلم انه  سيتم استبدال المنتج فورا بالمنتج المعنى

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