Subject: RE: Missing items
From: Mohd Imran <[email-masked]>
To: Manish Kumar <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, seeta.seeta <[email-masked]>, Escalations Dxbteam <[email-masked]>, ABDALLAH AHEMAD <[email-masked]>, Jessie Caparas <[email-masked]>, Malik Ismail <[email-masked]>, Akshay Berry <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Wed, 31 Mar 2021 12:20:38 +0000

Raised to tech REQ0249435<https://landmarkit.service-now.com/sc_request.do?sys_id=44a691e0db1b20d017700f2dd396196c&sysparm_record_target=sc_request&sysparm_catalog=e0d08b13c3330100c8b837659bba8fb4&sysparm_catalog_view=catalog_default>

Regards,
Mohd. Imran
Customer Support WEB TEAM.
Landmark Tower, Dubai
+971-45172116

From: Manish Kumar <[email-masked]>
Sent: Wednesday, March 31, 2021 3:53 PM
To: Escalations Dxbteam <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>; seeta.seeta <[email-masked]>; ABDALLAH AHEMAD <[email-masked]>; Jessie Caparas <[email-masked]>; Mohd Imran <[email-masked]>; Malik Ismail <[email-masked]>; Akshay Berry <[email-masked]>; Apoorv Joshi <[email-masked]>
Subject: Re: Missing items

External email sender, please take precaution.
Hi Team,

Kindly assist us to get the below item cancelled as it has not been shipped in the consignment and it also not available for cancellation.

Order ID: 7439281986
Item name: 162576322 - - Textured Slip-On Round Toe Ballerina Shoes with Bow Detail
Item cost: BHD 1.74

Thank you for your help.

Regards,
Manish

________________________________
From: "ABDALLAH AHEMAD" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, March 30, 2021 2:43:02 PM
Subject: Missing items

Hi Team,

Problem Statement: Missing items
Order Date : Mar 3, 2021
Order ID: 7439281986
Tracking ID: 290143033294
Assistance Required: Need missing item
Issue Description: Customer placed order for 21 items but as per the customer he has only received 18 items, 2 items it's PARTIAL CANCELLED Juniors Solid 2-Piece Thermal Set ,  Juniors Printed T-shirt with Short Sleeves and Solid Jog Pants Set  Under the consignment details we can see that all 18 items has been shipped/Delivered from our side.

The missing item is 162576322 - - Textured Slip-On Round Toe Ballerina Shoes with Bow Detail

Regards,
​Abdallah,

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