Subject: RE: Drop down order: [email-masked]
From: Malik Ismail <[email-masked]>
To: Manish Kumar <[email-masked]>, Mohammed Athar <[email-masked]>
Cc: Jessie Caparas <[email-masked]>, Mohd Imran <[email-masked]>, Akshay Berry <[email-masked]>, seeta.seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Tue, 30 Mar 2021 16:30:27 +0000

Hi Athar,

Please do void to transaction on PayFort portal.

6289990491
Authorization Code 288042
Card Number     489022******3361
Amount SAR 223
Date 29-03-2021

Regards,
Malik
From: Manish Kumar <[email-masked]>
Sent: Tuesday, March 30, 2021 8:10 PM
To: Escalations Dxbteam <[email-masked]>
Cc: Malik Ismail <[email-masked]>; Jessie Caparas <[email-masked]>; Mohd Imran <[email-masked]>; Akshay Berry <[email-masked]>; seeta.seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>
Subject: Drop down order: [email-masked]

External email sender, please take precaution.
Hi Team,

The customer has reported that the amount of SAR 223.00 has been deducted from his account however we are unable to locate any order on Hybris.

Case id - 2322200
Customer email id - [email-masked]<mailto:[email-masked]>
Deduction date: 3/29/2021

Please find the attachment for the deduction proof and advise.

Thank you for your help.

Regards,
Manish
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