Subject: RE: Refund approval //6278548999
From: Mohammed Athar <[email-masked]>
To: Jessie Caparas <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Escalations Dxbteam <[email-masked]>
Cc: seeta.seeta <[email-masked]>, Manish Kumar <[email-masked]>, Elharith Elsiddig <[email-masked]>, Malik Ismail <[email-masked]>, Mohd Imran <[email-masked]>, Akshay Berry <[email-masked]>
Date: Tue, 30 Mar 2021 11:38:13 +0000

Hi Jessie,

TT already in bank will keep you posted once the transfer copy is received from bank.

Thanks & Regards,
Athar Mohammed,
Extn 3183

From: Jessie Caparas <[email-masked]>
Sent: Sunday, March 28, 2021 2:47 PM
To: Mohammed Athar <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Escalations Dxbteam <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Manish Kumar <[email-masked]>; Elharith Elsiddig <[email-masked]>; Malik Ismail <[email-masked]>; Mohd Imran <[email-masked]>; Akshay Berry <[email-masked]>
Subject: RE: Refund approval //6278548999
Importance: High

Hi @Mohammed Athar<mailto:[email-masked]>

Is this done?

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Mohammed Athar <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, March 25, 2021 3:43 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Elharith Elsiddig <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Mohd Imran <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>
Subject: RE: Refund approval //6278548999

Hi Jessie,

I will process this in todays batch.

Thanks & Regards,
Athar Mohammed,
Extn 3183

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, March 25, 2021 2:41 PM
To: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Mohammed Athar <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Elharith Elsiddig <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Mohd Imran <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>
Subject: RE: Refund approval //6278548999
Importance: High

@Mohammed Athar<mailto:[email-masked]>

Reminder on the below refund.

Ticket ID 07851062

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, March 25, 2021 3:24 PM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Elharith Elsiddig <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Mohd Imran <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>
Subject: Re: Refund approval //6278548999

External email sender, please take precaution.
Hi Team,

Order Created: Feb 28, 2021
Order Number: 6278548999
Item cost: SAR 227.05
Please note that My credit amount has been removed and the customer's bank details have been updated on Hybris.
Hybris ticket 07851062

Please assist with the following bank transfer.

Regards
Shakeeb

________________________________
From: "Elharith Elsiddig" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, March 24, 2021 4:19:42 PM
Subject: Refund approval //6278548999

Hi Team,

Problem statement: Refund approval

Case ID 2272912
Order Number: 6278548999
Order Created: Feb 28, 2021
Tracking id -N/A

Item:  162924215 - - All-Over Print Maxi Tiered Dress with V-neck and 3/4 Sleeves
           163066462 - - All-Over Print Midi Tiered Dress with Bishop Sleeves
            163112340 - - Striped A-line Wrap Dress with V-neck and 3/4 Sleeves

Item cost: SAR 227.05

Return request created: 3/4/21
RMA - 1000595489

Assistance Required: Kindly look into the issue and  process the refund for this item.

Issue description: The customer has reported that he had returned the below item also however the refund for this item has been reflected on (My credit) instead of pg value.

Regards
Elharith.

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