Subject: RE: Late collection: Order ID: 6274024980 Tracking ID: 46417287383
From: "Abdulrahman Mohamad (SA)" <[email-masked]>
To: Manish Kumar <[email-masked]>
Cc: escalations dxbteam <[email-masked]>, jessie caparas <[email-masked]>, malik ismail <[email-masked]>, Mohd Imran <[email-masked]>, Akshay Berry <[email-masked]>, Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Tue, 30 Mar 2021 10:02:59 +0000

Dear,

Please log a new collection with correct contact no as the attempts for the previous one are completed.

Best Regards
CMT Executive Aramex International - KSA - Riyadh
Tel: +966 920027447
aramex.com

<http://www.twitter.com/aramex>   <http://www.facebook.com/aramex>    <http://www.linkedin.com/companies/11516>

For a greener planet, please don't print this email unless necessary.

From: Manish Kumar <[email-masked]>
Sent: Tuesday, March 30, 2021 1:00 PM
To: Abdulrahman Mohamad (SA) <[email-masked]>
Cc: escalations dxbteam <[email-masked]>; jessie caparas <[email-masked]>; malik ismail <[email-masked]>; Mohd Imran <[email-masked]>; Akshay Berry <[email-masked]>; Seeta Seeta <[email-masked]>; Apoorv Joshi <[email-masked]>; Shakeeb Arsalan <[email-masked]>
Subject: Re: Late collection: Order ID: 6274024980 Tracking ID: 46417287383

Hi Abdulrahman,

The customer has replied the the below contact number is working properly however he has also shared an alternate contact number (0506962931).

Kindly make arrange the return collection on a priority as the customer is very disappointed now.

Thank you for your help.

Regards,
Manish

________________________________
From: "Abdulrahman Mohamad, SA" <[email-masked]<mailto:[email-masked]>>
To: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
Cc: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "jessie caparas" <[email-masked]<mailto:[email-masked]>>, "malik ismail" <[email-masked]<mailto:[email-masked]>>, "Mohd Imran" <[email-masked]<mailto:[email-masked]>>, "Akshay Berry" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, March 23, 2021 3:08:09 PM
Subject: RE: Late collection: Order ID: 6274024980 Tracking ID: 46417287383

Dear,

The customer's mobile number is not valid, please provide alternate number to contact.

Best Regards
CMT Executive Aramex International - KSA - Riyadh
Tel: +966 920027447
aramex.com

<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.twitter.com%2Faramex&data=04%7C01%7CAbdulrahmanMoha%40aramex.com%7C3dd366a14bcc49c9f4bd08d8f362a36a%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C637526952271786909%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=Nv8C1ly0JRqD3Q12HQieu7N2LwpuaUcitJX9Qzm4%2FTE%3D&reserved=0>   <https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.facebook.com%2Faramex&data=04%7C01%7CAbdulrahmanMoha%40aramex.com%7C3dd366a14bcc49c9f4bd08d8f362a36a%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C637526952271796902%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=xkSshOB%2BwW1nLjPPdQx9yqGoMn2zS8hz9uKJ0eGkVtY%3D&reserved=0>    <https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.linkedin.com%2Fcompanies%2F11516&data=04%7C01%7CAbdulrahmanMoha%40aramex.com%7C3dd366a14bcc49c9f4bd08d8f362a36a%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C637526952271796902%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=TlZfbsajyEWdT8gDKPpJhl%2Bv3MGNhsIOVyDS%2BK3K0Rs%3D&reserved=0>

For a greener planet, please don't print this email unless necessary.

From: Manish Kumar <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, March 23, 2021 12:19 PM
To: Abdulrahman Mohamad (SA) <[email-masked]<mailto:[email-masked]>>; Imran Masih <[email-masked]<mailto:[email-masked]>>; Ahmad Alawneh <[email-masked]<mailto:[email-masked]>>; Sanad Zawaneh <[email-masked]<mailto:[email-masked]>>
Cc: escalations dxbteam <[email-masked]<mailto:[email-masked]>>; jessie caparas <[email-masked]<mailto:[email-masked]>>; malik ismail <[email-masked]<mailto:[email-masked]>>; Mohd Imran <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Subject: Late collection: Order ID: 6274024980 Tracking ID: 46417287383

External email: avoid to open links or attachments unless sender is known and content is relevant..

Hi Team,

Kindly arrange the below collection as the customer is still chasing us for the same and he can be reached at +966500015263.

Problem Statement: What is the issue (Late Collection) Courier Team

Case id - 2160808
Order Date: 2/15/2021
Order ID: 6274024980
Tracking ID: 46417287383

Collection reference: C1858A2

Assistance Required: Need Urgent Collection

Issue Description: The return request was created on 2/20/2021 and till now the item has not collected from the customer so kindly arrange the collection on priority basis.

Regards,
Manish