Subject: Re: Late collection: Order ID: 6274024980 Tracking ID: 46417287383
From: Manish Kumar <[email-masked]>
To: "Abdulrahman Mohamad, SA" <[email-masked]>
Cc: escalations dxbteam <[email-masked]>, jessie caparas <[email-masked]>, malik ismail <[email-masked]>, Mohd Imran <[email-masked]>, Akshay Berry <[email-masked]>, Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Tue, 30 Mar 2021 03:00:20 -0700 (MST)

Hi Abdulrahman, 

The customer has replied the the below contact number is working properly however he has also shared an alternate contact number (0506962931). 

Kindly make arrange the return collection on a priority as the customer is very disappointed now. 

Thank you for your help. 

Regards, 
Manish 

From: "Abdulrahman Mohamad, SA" <[email-masked]> 
To: "Manish Kumar" <[email-masked]> 
Cc: "escalations dxbteam" <[email-masked]>, "jessie caparas" <[email-masked]>, "malik ismail" <[email-masked]>, "Mohd Imran" <[email-masked]>, "Akshay Berry" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Tuesday, March 23, 2021 3:08:09 PM 
Subject: RE: Late collection: Order ID: 6274024980 Tracking ID: 46417287383 

Dear, 

The customer’s mobile number is not valid, please provide alternate number to contact. 

Best Regards 

CMT Executive Aramex International – KSA – Riyadh 

Tel: +966 920027447 

aramex.com 

[ http://www.twitter.com/aramex ] [ http://www.facebook.com/aramex ] [ http://www.linkedin.com/companies/11516 ] 

For a greener planet, please don ’ t print this email unless necessary. 

From: Manish Kumar <[email-masked]> 
Sent: Tuesday, March 23, 2021 12:19 PM 
To: Abdulrahman Mohamad (SA) <[email-masked]>; Imran Masih <[email-masked]>; Ahmad Alawneh <[email-masked]>; Sanad Zawaneh <[email-masked]> 
Cc: escalations dxbteam <[email-masked]>; jessie caparas <[email-masked]>; malik ismail <[email-masked]>; Mohd Imran <[email-masked]>; Akshay Berry <[email-masked]>; Seeta Seeta <[email-masked]>; Apoorv Joshi <[email-masked]>; Shakeeb Arsalan <[email-masked]> 
Subject: Late collection: Order ID: 6274024980 Tracking ID: 46417287383 

External email: avoid to open links or attachments unless sender is known and content is relevant.. 

Hi Team, 

Kindly arrange the below collection as the customer is still chasing us for the same and he can be reached at +966500015263. 

Problem Statement: What is the issue (Late Collection) Courier Team 

Case id - 2160808 

Order Date: 2/15/2021 

Order ID: 6274024980 

Tracking ID: 46417287383 

Collection reference: C1858A2 

Assistance Required: Need Urgent Collection 

Issue Description: The return request was created on 2/20/2021 and till now the item has not collected from the customer so kindly arrange the collection on priority basis. 

Regards, 

Manish