Subject: RE: Late delivery: Order ID: 6278682275 Tracking ID: FP0301210005237 - MOC 6278682275
From: Malik Ismail <[email-masked]>
To: ArishLaila <[email-masked]>, Bm Olmjeddah <[email-masked]>, Mohamed Mahmoud <[email-masked]>, Olm Jeddah <[email-masked]>, Meer Ali <[email-masked]>, Ksaconloc Returns <[email-masked]>, ArishLaila <[email-masked]>, Ramesh Gottimukkala <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Jessie Caparas <[email-masked]>, Mohd Imran <[email-masked]>, Akshay Berry <[email-masked]>, seeta.seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, MOHAMMAD HUMAYUN <[email-masked]>, Manish Kumar <[email-masked]>, "Mohd. Jamal Akhtar" <[email-masked]>
Date: Tue, 30 Mar 2021 09:55:47 +0000

@Ksaconloc Returns<mailto:[email-masked]> @Bm Olmjeddah<mailto:[email-masked]> @Olm Jeddah<mailto:[email-masked]> @ArishLaila<mailto:[email-masked]>

Reminder please
From: Malik Ismail <[email-masked]>
Sent: Monday, March 29, 2021 3:00 PM
To: ArishLaila <[email-masked]>; Bm Olmjeddah <[email-masked]>; Mohamed Mahmoud <[email-masked]>; Olm Jeddah <[email-masked]>; Meer Ali <[email-masked]>; Ksaconloc Returns <[email-masked]>; ArishLaila <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Jessie Caparas <[email-masked]>; Mohd Imran <[email-masked]>; Akshay Berry <[email-masked]>; seeta.seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; MOHAMMAD HUMAYUN <[email-masked]>; Manish Kumar <[email-masked]>; Ramesh Gottimukkala <[email-masked]>; Mohd. Jamal Akhtar <[email-masked]>
Subject: RE: Late delivery: Order ID: 6278682275 Tracking ID: FP0301210005237 - MOC 6278682275
Importance: High

@Ksaconloc Returns<mailto:[email-masked]> @Bm Olmjeddah<mailto:[email-masked]> @Olm Jeddah<mailto:[email-masked]> @ArishLaila<mailto:[email-masked]>

Need to process refund ASAP to close MOC case. RMA 1000703370

Please do the needful.

FP0301210005237 - 6278682275

Regards,
Malik
From: Bm Olmjeddah <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, March 23, 2021 3:46 PM
To: Mohamed Mahmoud <[email-masked]<mailto:[email-masked]>>; Bm olmriyadh <[email-masked]<mailto:[email-masked]>>; Mohamed Nagy <[email-masked]<mailto:[email-masked]>>; Olm Riyadh <[email-masked]<mailto:[email-masked]>>; Olm Jeddah <[email-masked]<mailto:[email-masked]>>; Meer Ali <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Mohd Imran <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; MOHAMMAD HUMAYUN <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; ArishLaila <[email-masked]<mailto:[email-masked]>>; Ramesh Gottimukkala <[email-masked]<mailto:[email-masked]>>; Mohd. Jamal Akhtar <[email-masked]<mailto:[email-masked]>>
Subject: RE: Late delivery: Order ID: 6278682275 Tracking ID: FP0301210005237 - MOC 6278682275

Dears

Kindly note that we attempted 4 times to deliver the order , the order status is RTO now.

Thanks

From: Mohamed Mahmoud <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, March 23, 2021 2:34 PM
To: Bm olmriyadh <[email-masked]<mailto:[email-masked]>>; Mohamed Nagy <[email-masked]<mailto:[email-masked]>>; Olm Riyadh <[email-masked]<mailto:[email-masked]>>; Olm Jeddah <[email-masked]<mailto:[email-masked]>>; Meer Ali <[email-masked]<mailto:[email-masked]>>; Bm Olmjeddah <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Mohd Imran <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; MOHAMMAD HUMAYUN <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; ArishLaila <[email-masked]<mailto:[email-masked]>>; Ramesh Gottimukkala <[email-masked]<mailto:[email-masked]>>; Mohd. Jamal Akhtar <[email-masked]<mailto:[email-masked]>>
Subject: RE: Late delivery: Order ID: 6278682275 Tracking ID: FP0301210005237 - MOC 6278682275

@Olm Jeddah<mailto:[email-masked]> @Bm Olmjeddah<mailto:[email-masked]>

Can we get an update on this ASAP

From: Bm olmriyadh <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, March 21, 2021 8:05 PM
To: Mohamed Nagy <[email-masked]<mailto:[email-masked]>>; Olm Riyadh <[email-masked]<mailto:[email-masked]>>; Olm Jeddah <[email-masked]<mailto:[email-masked]>>; Meer Ali <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Mohd Imran <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Mohamed Mahmoud <[email-masked]<mailto:[email-masked]>>; MOHAMMAD HUMAYUN <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; ArishLaila <[email-masked]<mailto:[email-masked]>>; Ramesh Gottimukkala <[email-masked]<mailto:[email-masked]>>; Mohd. Jamal Akhtar <[email-masked]<mailto:[email-masked]>>
Subject: RE: Late delivery: Order ID: 6278682275 Tracking ID: FP0301210005237 - MOC 6278682275

@Olm Jeddah<mailto:[email-masked]>

From: Mohamed Nagy <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, March 21, 2021 1:24 PM
To: Olm Riyadh <[email-masked]<mailto:[email-masked]>>; Bm olmriyadh <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Mohd Imran <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Mohamed Mahmoud <[email-masked]<mailto:[email-masked]>>; MOHAMMAD HUMAYUN <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; ArishLaila <[email-masked]<mailto:[email-masked]>>; Ramesh Gottimukkala <[email-masked]<mailto:[email-masked]>>; Mohd. Jamal Akhtar <[email-masked]<mailto:[email-masked]>>
Subject: RE: Late delivery: Order ID: 6278682275 Tracking ID: FP0301210005237 - MOC 6278682275
Importance: High

Dear Team,

2nd reminder,

Regards,
Mohamed Nagy

From: Mohamed Mahmoud <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, March 20, 2021 3:13 PM
To: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Mohamed Nagy <[email-masked]<mailto:[email-masked]>>; Olm Riyadh <[email-masked]<mailto:[email-masked]>>; Bm olmriyadh <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Mohd Imran <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; MOHAMMAD HUMAYUN <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; ArishLaila <[email-masked]<mailto:[email-masked]>>; Ramesh Gottimukkala <[email-masked]<mailto:[email-masked]>>; Mohd. Jamal Akhtar <[email-masked]<mailto:[email-masked]>>
Subject: RE: Late delivery: Order ID: 6278682275 Tracking ID: FP0301210005237 - MOC 6278682275

@Olm Riyadh<mailto:[email-masked]>, @Bm olmriyadh<mailto:[email-masked]>

Any update here

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Friday, March 19, 2021 6:39 PM
To: Mohamed Nagy <[email-masked]<mailto:[email-masked]>>
Cc: Olm Riyadh <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Mohd Imran <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; MOHAMMAD HUMAYUN <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; ArishLaila <[email-masked]<mailto:[email-masked]>>; Ramesh Gottimukkala <[email-masked]<mailto:[email-masked]>>
Subject: Re: Late delivery: Order ID: 6278682275 Tracking ID: FP0301210005237 - MOC 6278682275

External email sender, please take precaution.
Dear Nagy,

Customer has contacted again and now is sharing that the delivery can also be done on this location: https://www.google.com/maps/placelists/list/KmDLbGRUU3kAynmwaLEsJeBVgadrZg?token=KfAtPV41mM8<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.google.com%2Fmaps%2Fplacelists%2Flist%2FKmDLbGRUU3kAynmwaLEsJeBVgadrZg%3Ftoken%3DKfAtPV41mM8&data=04%7C01%7CMalik.Ismail%40landmarkgroup.com%7C76f8886a1e7145ea8b9108d8f2a1ced8%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637526124060698950%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=oKHi691v2tdfRacZx22ryn2LvzaBO5whxL3gfO1p7Pg%3D&reserved=0>

This is however, his office address and the delivery time frame will be between 9am-6pm,  Tamkeen International, also, is saying to take his name if delivering to his office address.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
To: "mohamed nagy" <[email-masked]<mailto:[email-masked]>>
Cc: "Olm Riyadh" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>, "malik ismail" <[email-masked]<mailto:[email-masked]>>, "Mohd Imran" <[email-masked]<mailto:[email-masked]>>, "Akshay Berry" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "MOHAMMAD HUMAYUN" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "ArishLaila" <[email-masked]<mailto:[email-masked]>>, "Ramesh Gottimukkala" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, March 19, 2021 4:55:26 PM
Subject: Re: Late delivery: Order ID: 6278682275 Tracking ID: FP0301210005237 - MOC 6278682275

Dear Nagy,

The delivery attempt is still not made, customer has confirmed that their contact number is correct and nobody is contacting the customer. Customer is also complaining that the driver is trying to call him on whatsapp insteadand he is unable to take calls there.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "mohamed nagy" <[email-masked]<mailto:[email-masked]>>
To: "Olm Riyadh" <[email-masked]<mailto:[email-masked]>>
Cc: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>, "malik ismail" <[email-masked]<mailto:[email-masked]>>, "Mohd Imran" <[email-masked]<mailto:[email-masked]>>, "Akshay Berry" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "MOHAMMAD HUMAYUN" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "ArishLaila" <[email-masked]<mailto:[email-masked]>>, "Ramesh Gottimukkala" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, March 18, 2021 9:11:11 PM
Subject: RE: Late delivery: Order ID: 6278682275 Tracking ID: FP0301210005237 - MOC 6278682275

Dear Team,

Appreciate your cooperation for this delivery as the case is MOC now,

Regards,
Mohamed Nagy

From: Manish Kumar <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, March 18, 2021 12:23 PM
To: Olm Riyadh <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Mohd Imran <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; MOHAMMAD HUMAYUN <[email-masked]<mailto:[email-masked]>>
Subject: Re: Late delivery: Order ID: 6278682275 Tracking ID: FP0301210005237

External email sender, please take precaution.
Hi Team,

Kindly assist us in arranging the below delivery on a priority it has been more than 15 days since the order was placed.

Thank you for your help.

Regards,
Manish

________________________________
From: "MOHAMMAD HUMAYUN" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, March 18, 2021 1:47:07 PM
Subject: Late delivery

Hi Team,

Problem Statement: Late Delivery
Order Date : Mar 1, 2021
Order ID: 6278682275
Tracking ID: FP0301210005237
Assistance Required: Need Urgent Delivery
Issue Description: The order was shipped from our side on 01/03/2021 but till now the order has not delivered to the customer so we request you to arrange a delivery on priority basis.
​
Customer address : Al Misk Alhamraa business park B04 behind jamjoom center, Jeddah, KSA
Customer mobile : 0568061029

Address and mobile number is updated to the courier and still the order is not yet delivered. Please assist on this to make the delivery on priority.

Regards,
Humayun.

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CMalik.Ismail%40landmarkgroup.com%7C76f8886a1e7145ea8b9108d8f2a1ced8%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637526124060698950%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=npXccixNMDT%2BrNchGXtMBbvJ4kE9j4XmXib5oP69U7Q%3D&reserved=0>

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com