Subject: Complaint 6285177666
From: Shakeeb Arsalan <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Manish Kumar <[email-masked]>, Apoorv Joshi <[email-masked]>, Seeta Seeta <[email-masked]>, MOHAMMED MURSHED <[email-masked]>, HAMZA <[email-masked]>, Jessie Caparas <[email-masked]>, Mohd Imran <[email-masked]>
Date: Tue, 30 Mar 2021 01:40:38 -0700 (MST)

Hi Team, 

Please note that the customer is frustrated because his order has been set as NDR. 
And note that we have shared the new contact NO with courier partner but they did not update. 

Please contact the customer on 0563489219 

Regards 
Shakeeb 

From: "HAMZA" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Manish Kumar" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Seeta Seeta" <[email-masked]> 
Cc: "MOHAMMED MURSHED" <[email-masked]> 
Sent: Tuesday, March 30, 2021 5:05:10 AM 
Subject: NDR 

Hi team, 

Order: 6285177666 
AWB: FC0318210001157 

We have escalated to the courier team to update the customer phone number twice On (24 Mar 2021) and (23 Mar 2021) but the courier partner has returned the order to warehouse on (Mar-29-2021),The customer wants to raise a complain because he contacted us to update his phone number earlier. 

Kindly check the attached pictures,And do an action. 

Regards, 
Hamza