Subject: Re: Regarding product complaint in DED/ 9640286144 /[email-masked] / 2261067
From: Prakash Iyangar <[email-masked]>
To: Akshay Berry <[email-masked]>, seeta.seeta <[email-masked]>, Rupali Ramachandran <[email-masked]>, Bala Subramaniam <[email-masked]>, Yusra Zubair <[email-masked]>
Cc: Jessie Caparas <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Manish Kumar <[email-masked]>, Apoorv Joshi <[email-masked]>, ARUNJAY RAJ <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Sun, 28 Mar 2021 15:22:50 +0000

Hi Rupali

Please advise. The customer is complaining of a reaction after using one of our products. Please advise on how do we generally deal with such issues

Looping in @Bala Subramaniam<mailto:[email-masked]> / @Yusra Zubair<mailto:[email-masked]> considering the sensitivity of the issue.

Thanks
Prakash

Get Outlook for iOS<https://aka.ms/o0ukef>
________________________________
From: Akshay Berry <[email-masked]>
Sent: Sunday, March 28, 2021 7:19 PM
To: seeta.seeta; Prakash Iyangar
Cc: Jessie Caparas; Shakeeb Arsalan; Manish Kumar; Apoorv Joshi; ARUNJAY RAJ; Escalations Dxbteam
Subject: RE: Regarding product complaint in DED/ 9640286144 /[email-masked] / 2261067

Hi @Prakash Iyangar<mailto:[email-masked]>,

Please check the attachments as the customer is complaining that the item is fake and she got pimples after using it. I have already refunded the amount for the item as she was threatening to put a complaint in DED.

Now, she is asking for compensation for the bad experience. Please advise as the customer is with us since 2019.

Regards,
Akshay Berry
Email: [email-masked]<mailto:[email-masked]>
T: +971 4 5172125

From: Jessie Caparas <[email-masked]>
Sent: Sunday, March 28, 2021 3:24 PM
To: seeta.seeta <[email-masked]>; Akshay Berry <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>; Manish Kumar <[email-masked]>; Apoorv Joshi <[email-masked]>; ARUNJAY RAJ <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: RE: Regarding product complaint in DED/ 9640286144 /[email-masked] / 2261067
Importance: High

@Akshay Berry<mailto:[email-masked]>

Can we please get in touch with the customer and resolve this?

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Seeta Seeta <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, March 28, 2021 10:23 AM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; ARUNJAY RAJ <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Re: Regarding product complaint in DED/ 9640286144 /[email-masked]<mailto:/[email-masked]> / 2261067

External email sender, please take precaution.
Hi Jessie,

Need your advise in the below case.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "ARUNJAY RAJ" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, 28 March, 2021 02:09:16
Subject: Re: Regarding  product complaint in DED/ 9640286144 /[email-masked]<mailto:/[email-masked]> / 2261067

Hi Team,

Kindly update for the same, Thanks for the help.

Regards,
Arunjay

________________________________
From: "ARUNJAY RAJ" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, 18 March, 2021 08:08:58
Subject: Regarding  product complaint in DED/ 9640286144 /[email-masked]<mailto:/[email-masked]> / 2261067

Hi Team,

Problem Statement: Customer complaint that he received fake product and while using customer got infection. Customer stated  that he complaint in DED Economy site & I would have to taking a legal action against Landmark group & max fashion.

Order Date : Mar 6, 2021
Order ID:  9640286144

Kindly check and do the needful, Thanks for the help.

Regards,
Arunjay

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