Subject: Re: Refund approval 6267118665
From: Shakeeb Arsalan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Cc: Seeta Seeta <[email-masked]>, Manish Kumar <[email-masked]>, Apoorv Joshi <[email-masked]>, Fatma Maher <[email-masked]>, [email-masked]
Date: Sun, 28 Mar 2021 08:11:40 -0700 (MST)

Hi Team, 

Please advise where is the following Order 46404315941 
is it available with you ? 
If yes please arrange the delivery to the customer. 

Regards 
Shakeeb 

From: "Fatma Maher" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Manish Kumar" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]> 
Sent: Sunday, March 28, 2021 3:08:14 PM 
Subject: Refund approval 6267118665 

Hi Team, 

Problem Statement: Refund approval. 

Ticket ID: 2075976 
Order Date: Jan 24, 2021 
Order ID: 6267118665 
Tracking ID: 46404315941 

Total Price: SAR271.15 
Issue Description: The order was placed on ​ Jan 24, 2021 and the order has been shipped to aramex al oula branch and the customer went to that branch but he found the branch is totally destroyed because of huge fire. So now the customer neither receive his order nor his refund. 

Customer's history: Customer is with us since 9/12/19 and has 12 completed orders. 

Assistance required: We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Thank you for your help. 

Regards, 
Fatma Maher