Subject: RE: call back for customer +971554439404
From: Akshay Berry <[email-masked]>
To: Jainul Ameer Mohammed Hussain <[email-masked]>, Mohd Rafeeq <[email-masked]>
Cc: Jessie Caparas <[email-masked]>, Escalations Dxbteam <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, seeta.seeta <[email-masked]>, Manish Kumar <[email-masked]>
Date: Sun, 28 Mar 2021 14:10:44 +0000

Hi @Jainul Ameer Mohammed Hussain<mailto:[email-masked]> @Mohd Rafeeq<mailto:[email-masked]>,

Please assist in getting the customer contacted about the refund for store purchase in CP MOE.

customer name - Ramadan Ezzat Ali

customer mobile number - +971554439404

Please do confirm once the issue gets resolved so we can close the case from our end.

Regards,
Akshay Berry
Email: [email-masked]<mailto:[email-masked]>
T: +971 4 5172125

From: Jessie Caparas <[email-masked]>
Sent: Sunday, March 28, 2021 3:42 PM
To: Akshay Berry <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; seeta.seeta <[email-masked]>; Manish Kumar <[email-masked]>
Subject: FW: call back for customer +971554439404

@Akshay Berry<mailto:[email-masked]>

Please look into this.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, March 27, 2021 7:34 PM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; mohammad humayun <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Mohd Imran <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>
Subject: Re: call back for customer +971554439404

External email sender, please take precaution.
Hi Team,
Please check and do the needful.
Regards
shakeeb

________________________________
From: "mohammad humayun" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, March 27, 2021 1:45:57 PM
Subject: call back for customer

Hi Team,

Ticket - 2157381

Issue - Customer has done a store purchase and returned some items the. Customer told that cashier has given a receipt and told that refund will go in your bank. But customer mailed us and informed that refund is not done. Customer has shared 2 receipts which are not clear now customer is saying to call and resolve the issue. Kindly please arrange a call for customer now.

customer name - Ramadan Ezzat Ali

customer mobile number - +971554439404

Regards,
Humayun.

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