Subject: Re: Refund 6262476653
From: Shakeeb Arsalan <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Manish Kumar <[email-masked]>, Apoorv Joshi <[email-masked]>, Elharith Elsiddig <[email-masked]>, Jessie Caparas <[email-masked]>, Malik Ismail <[email-masked]>, Mohd Imran <[email-masked]>
Date: Sun, 28 Mar 2021 00:21:47 -0700 (MST)

Hi Team, 

Please provide the RRN for the below refund as the customer is claiming that he did not get the refund yet. 

Regards 
Shakeeb 

From: "Elharith Elsiddig" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Manish Kumar" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Friday, March 26, 2021 3:14:08 PM 
Subject: Refund 

Hi Team, 

Ticket-2246155 

Problem Statement: Late refund 

Order Date: Jan 9, 2021 
Order ID: 6262476653 
RMA: 1000436204 
Tracking ID: N/A 

Assistance Required: Need urgent Refund 

Issue Description: The customer reported that he returned the item but he didn't got the refund .AS the hybris the the return status is REFUND_PROCESSED . 
​As per the attached statement which showing that no refund reflect on the customer account. 

Please check and advice as customer waiting for refund. 

Thank you for your help 

Regards, 
Elharith.