Subject: Re: Return: item damaged within a week:: Order number : 4533276764
From: Manish Kumar <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: jessie caparas <[email-masked]>, Mohd Imran <[email-masked]>, malik ismail <[email-masked]>, Akshay Berry <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Seeta Seeta <[email-masked]>, MOHAMMAD HUMAYUN <[email-masked]>
Date: Fri, 26 Mar 2021 08:11:54 -0700 (MST)

Hi Team, 

Kindly assist us on the below if we can provide any compensation voucher or we can accept the return for the below item. 

Order number : 4533276764 
Order date : Feb 4, 2021 

Concept: Lifestyle 
Item value: QAR 276.00 

Thank you for your help. 

Regards, 
Manish 

From: "MOHAMMAD HUMAYUN" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Manish Kumar" <[email-masked]>, "Seeta Seeta" <[email-masked]> 
Sent: Saturday, March 20, 2021 5:54:28 PM 
Subject: Return: item damaged within a week: 

Hi Team, 

Order number : 4533276764 
Order date : Feb 4, 2021 
Ticket ID : 2183263 

Issue : customer placed the order on Feb 4, 2021 and the order was delivered on 02/05/2021. Customer came on 03/03/2021 with a complaining that she only used the item for a week and the item is damaged. The item was "GUESS Textured Tote Bag with Double Handles" price QAR 276.00 and the bag handle was damaged. Pushed back has been done but customer came back and saying that she has taken a branded bag and paid QAR 276 how come the bag is damaged within a week and demanding for return and refund. 

Kindly check and assist on this. 

Regards, 
Humayun