Subject: RE: Store complain//2018099
From: Akshay Berry <[email-masked]>
To: seeta.seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Date: Thu, 25 Mar 2021 14:53:20 +0000

Team,

This is still pending to be closed since March 16th.

Confirm once done.

Regards,
Akshay Berry
Email: [email-masked]<mailto:[email-masked]>
T: +971 4 5172125

From: Akshay Berry
Sent: Tuesday, March 16, 2021 6:12 PM
To: seeta.seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; Manish Kumar <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Subject: FW: Store complain//2018099

Hi team,

Please reply and close the ticket# 2018099 as per store confirmation.

Regards,
Akshay Berry
Email: [email-masked]<mailto:[email-masked]>
T: +971 4 5172125

From: Warnakulasuriya Harsha Rukshan Fernando <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, March 16, 2021 6:08 PM
To: Akshay Berry <[email-masked]<mailto:[email-masked]>>
Cc: Jainul Ameer Mohammed Hussain <[email-masked]<mailto:[email-masked]>>; Centrepoint Skygarden <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: Store complain//2018099

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________________________________
From: Centrepoint Skygarden <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, March 11, 2021 7:05:53 PM
To: Warnakulasuriya Harsha Rukshan Fernando <[email-masked]<mailto:[email-masked]>>
Cc: Jainul Ameer Mohammed Hussain <[email-masked]<mailto:[email-masked]>>; Sanjeewa Rathnayaka <[email-masked]<mailto:[email-masked]>>
Subject: Store complain//2018099

Dear Harsha,

   This is to update you regarding customer complain dated Jan 24, 2021.. Upon verifying the receipts through Shukran details. They didn't purchase Babyshop items on that date, they have purchased Ls & SP items.
I have called them today to ask the bill number so we can easily track scenario through CCTV footage but unfortunately, they cannot provide the bill, our conversation was end into apology and they accepted, however they wanted someone to speak with them from management today after 6pm or tomorrow anytime.

Thanks and Regards,

Leilani

CP SKG

052-647 0939

________________________________
From: Warnakulasuriya Harsha Rukshan Fernando <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, March 11, 2021 11:08 AM
To: Centrepoint Skygarden <[email-masked]<mailto:[email-masked]>>; Sanjeewa Rathnayaka <[email-masked]<mailto:[email-masked]>>
Subject: Fw: Store complain//2018099

Dear Lei,

Please investigate and get back to me on the findings max by EOD.

@Sanjeewa Rathnayaka<mailto:[email-masked]> FYI & FYA

Thanks and Best Regards,
Harsha Fernando.
________________________________
From: Jainul Ameer Mohammed Hussain <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, March 11, 2021 10:23 AM
To: Akshay Berry <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Mohd Rafeeq <[email-masked]<mailto:[email-masked]>>; Warnakulasuriya Harsha Rukshan Fernando <[email-masked]<mailto:[email-masked]>>; Benji George <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; PRINCE MALIK <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>
Subject: RE: Store complain//2018099

Hi @Harsha<mailto:[email-masked]> / @Benji<mailto:[email-masked]>

As discussed, kindly request you to investigate on customer complain reported in your stores and update me the status.

Best Regards!

M.Hussain

Operation Executive - Centrepoint

M : +971 561 997 151

From: Akshay Berry <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, March 11, 2021 10:08 AM
To: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Jainul Ameer Mohammed Hussain <[email-masked]<mailto:[email-masked]>>; Mohd Rafeeq <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; PRINCE MALIK <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>
Subject: RE: Store complain//2018099

Hi @Jainul Ameer Mohammed Hussain<mailto:[email-masked]> @Mohd Rafeeq<mailto:[email-masked]>,

Could you please assist in getting the store related complaint resolved.

Regards,

Akshay Berry

Email: [email-masked]<mailto:[email-masked]>

T: +971 4 5172125

From: Seeta Seeta <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, March 11, 2021 9:44 AM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Fauzan Musalman <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; PRINCE MALIK <[email-masked]<mailto:[email-masked]>>
Subject: Re: Store complain//2018099
Importance: High

External email sender, please take precaution.

Hi Team,

Need your assistance in the below case.

Thanks & Regards,
Seeta Kunwar

________________________________

From: "PRINCE MALIK" <[email-masked]<mailto:[email-masked]>>
To: "Fauzan Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, 5 February, 2021 16:02:23
Subject: Store complain

Hi Team,

Customer name: Ahmed Adel Abdelaziz

Email Id: [email-masked]<mailto:[email-masked]>

Phone number: 552696308

Store location: Babyshop burjuman branch

Customer is complaining about the store staff member as the staff member didn't assist her well and she's also saying that she was unable to redeemed her two vouchers in one order because of the staff lady didn't have that much of knowledge about the offer. Please find the attached screenshot of the issue and do the needful.

Thanks for your help!

​

Regards,

Prince

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