Subject: Re: Behaviour issue/Store complaint -2111681
From: Seeta Seeta <[email-masked]>
To: Devender Singh <[email-masked]>
Cc: Jainul Ameer Mohammed Hussain <[email-masked]>, jessie caparas <[email-masked]>, Apoorv Joshi <[email-masked]>, escalations dxbteam <[email-masked]>, cp oasissharjah <[email-masked]>, Fouad Omro <[email-masked]>, Mohd Rafeeq <[email-masked]>, KISHAN SINGH <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Manish Kumar <[email-masked]>, malik ismail <[email-masked]>, Mohd Imran <[email-masked]>, Akshay Berry <Akshay.Be
Date: Thu, 25 Mar 2021 03:39:12 -0700 (MST)

Hi Devender, 

Thank you for your update. 

Thanks & Regards, 
Seeta Kunwar 

From: "Devender Singh" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Jainul Ameer Mohammed Hussain" <[email-masked]> 
Cc: "jessie caparas" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "cp oasissharjah" <[email-masked]>, "Fouad Omro" <[email-masked]>, "Mohd Rafeeq" <[email-masked]>, "KISHAN SINGH" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Manish Kumar" <[email-masked]>, "malik ismail" <[email-masked]>, "Mohd Imran" <[email-masked]>, "Akshay Berry" <[email-masked]> 
Sent: Thursday, 25 March, 2021 15:47:55 
Subject: Re: Behaviour issue/Store complaint -2111681 

Dear Seeta/Jainul, 

This issue is closed. 
We have called the customer and corrective action has been taken to resolve the issue. 

Regards 
Devender 
056402 0863 
Business Manager 
Centrepoint Oasis mall. 

Get [ https://aka.ms/AAb9ysg | Outlook for Android ] 

From: Seeta Seeta <[email-masked]> 
Sent: Wednesday, March 24, 2021 12:26:43 PM 
To: Jainul Ameer Mohammed Hussain <[email-masked]> 
Cc: Jessie Caparas <[email-masked]>; Apoorv Joshi <[email-masked]>; Escalations Dxbteam <[email-masked]>; Devender Singh <[email-masked]>; cp oasissharjah <[email-masked]>; Fouad Omro <[email-masked]>; Mohd Rafeeq <[email-masked]>; KISHAN SINGH <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Manish Kumar <[email-masked]>; Malik Ismail <[email-masked]>; Mohd Imran <[email-masked]>; Akshay Berry <[email-masked]> 
Subject: Re: Behaviour issue/Store complaint -2111681 

External email sender, please take precaution. 
Hi Jainul, 

Greetings of the day! 

Can you please re-check the below concern with relevant department whether they have investigated the case or not, As we have not received any update till now. 

Awaiting for your response. 

Thanks & Regards, 
Seeta Kunwar 

From: "Jainul Ameer Mohammed Hussain" <[email-masked]> 
To: "jessie caparas" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Devender Singh" <[email-masked]>, "cp oasissharjah" <[email-masked]>, "Fouad Omro" <[email-masked]>, "Mohd Rafeeq" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "KISHAN SINGH" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Manish Kumar" <[email-masked]>, "malik ismail" <[email-masked]>, "Mohd Imran" <[email-masked]>, "Akshay Berry" <[email-masked]> 
Sent: Sunday, 21 March, 2021 12:07:12 
Subject: RE: Behaviour issue/Store complaint -2111681 

Hi [ mailto:[email-masked] | 
@Devender ] / [ mailto:[email-masked] | 
@cp oasissharjah ] 

Kindly request you to investigate on below customer complain and update the status asap.. 

Best Regards! 

M.Hussain 

Operation Executive - Centrepoint 

M : +971 561 997 151 

From: Jessie Caparas <[email-masked]> 
Sent: Sunday, March 21, 2021 10:28 AM 
To: Apoorv Joshi <[email-masked]>; Escalations Dxbteam <[email-masked]>; Jainul Ameer Mohammed Hussain <[email-masked]> 
Cc: seeta.seeta <[email-masked]>; KISHAN SINGH <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Manish Kumar <[email-masked]>; Malik Ismail <[email-masked]>; Mohd Imran <[email-masked]>; Akshay Berry <[email-masked]> 
Subject: RE: Behaviour issue/Store complaint -2111681 
Importance: High 

[ mailto:[email-masked] | @Jainul Ameer Mohammed Hussain ] 

Can you please help forward the below concern in CP Oasis Mall Sharjah? 

Thank you and Kind Regards, 

Jessie Caparas 

T: +97145172087 

From: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, March 20, 2021 7:15 PM 
To: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Cc: seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; KISHAN SINGH < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; Malik Ismail < [ mailto:[email-masked] | [email-masked] ] >; Mohd Imran < [ mailto:[email-masked] | [email-masked] ] >; Akshay Berry < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Behaviour issue/Store complaint -2111681 

External email sender, please take precaution. 

Hi Team, 

Please assist to forward the below store complaint and arranging a callback for the customer from the store to resolve the issue. 

Thank you for your help! 

Regards, 

Apoorv 

From: "KISHAN SINGH" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, March 18, 2021 12:43:13 PM 
Subject: Re: behaviour issue -2111681 

Hi Team, 

Problem Statement: Behaviour issue 

Ticket no-2111681 

Customer contact number: +971-557163017 

Issue- On 15/2/2021 my wife and kid visited centrepoint at oasis mall - sharjah just to purchase a toy, as my kid always prefer centrepoint as the variety of collections and much more. She went at 10.15pm and selected the toy and waited for the billing the product and she was standing after a customer and waited for 15 to 20 mins and later only one filipina lady on cash counter for entire store , didnt accept my wife to pay after waiting long time, As my wife said she even have cash to pay for this item and kid was requesting to accept for one toy and then last she said the system was closed and shouted at my wife and making bill for the another customer before us and she cannot make bill at 10.30pm and closing time was 11.00 pm, and she behave in harsh, rude and disrespectful manner. Is this a way that an employee from a reputed company attend a customer. seriously we used to purchase from centrepoint for long time , now due to this worst ,disrespectful behaviour, my kid came out of store with full of tears as he couldnt get the toy, seriously we dont have mind to enter centrepoint anymore. I am terribly sorry to taking attention of your time . I want to inform to management to look in to this aspect. 

Now i am only one customer moving out of centrepoint family , make sure you are not losing others in the pandemic situation. 

Regards, 

Krishan 

From: "KISHAN SINGH" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, February 24, 2021 3:45:19 PM 
Subject: behaviour issue -2111681 

Hi Team, 

It is a complain of behaviour issue regarding centrepoint store at oasis mall - Sharjah. on 15/02/2021, kindly find the attachment for issue and do the needful asap. 

Regards, 

Krishan. 

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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com