Subject: RE: Order cancellation - 9639826196
From: "Shipa Delivery Support ([email-masked])" <[email-masked]>
To: [email-masked], [email-masked], [email-masked]
Cc: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 23 Mar 2021 08:16:06 -0700 (PDT)

Dear All,

Well received. The shipment is set to be returned to your side as requested.

Best regards

Ahmad Alqatawna
Customer Care

M: 800 SHIPA
www.shipa.com

From: CST000000006 Shipa Customer <[email-masked]>
Sent: 23/3/2021 4:21 PM GMT+04:00
To: [email-masked]; [email-masked]; [email-masked]
Cc: [email-masked]; [email-masked]; [email-masked]; [email-masked]
Subject: Re: Order cancellation - 9639826196

Hi Team

Please return the shipment SD001323074 to the WH in order to have the customer refunded.
The customer is chasing us constantly regarding the refund.

Regards
Shakeeb

From: "mohammad humayun" <[email-masked]>
To: "Shakeeb Arsalan" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Manish Kumar" <[email-masked]>
Sent: Sunday, March 21, 2021 9:03:31 PM
Subject: Order cancellation - 9639826196

Hi Team,

Order number : 9639826196
AWB:  SD001323074

Ticket ID : 2192146

Issue : customer placed this order on 05/03/2021 with order number 9639826148 which was on validation cancelled.

However, a new order was placed automatically with the order number 9639826196.

Customer is complaining that he not received the order and tabby is deducting the installments from his account.

As per the shipa the order is still not delivered due to address issue, I have asked customer to share the address but he refused and said to cancel the order and refund the amount for AED 119.00

Kindly check and assist on this.

Regards,

Humayun.