Subject: Re: Refund issue: Home Centre: Case id - 2156762 Order Number: 8233968127
From: Manish Kumar <[email-masked]>
To: jessie caparas <[email-masked]>
Cc: Youraj Kinhikar <[email-masked]>, escalations dxbteam <[email-masked]>, Mohd Imran <[email-masked]>, Akshay Berry <[email-masked]>, malik ismail <[email-masked]>, Apoorv Joshi <[email-masked]>, Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Tue, 23 Mar 2021 07:00:36 -0700 (MST)

Hi Jessie, 

Below is the item detais: 

Item name: 161614154 - - Sheldon Blackout Curtain Pair - 140x300 cm 

Item cost: KWD 25.00 

Regards, 
Manish 

From: "jessie caparas" <[email-masked]> 
To: "Manish Kumar" <[email-masked]>, "Youraj Kinhikar" <[email-masked]> 
Cc: "escalations dxbteam" <[email-masked]>, "Mohd Imran" <[email-masked]>, "Akshay Berry" <[email-masked]>, "malik ismail" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Tuesday, March 23, 2021 4:41:54 PM 
Subject: RE: Refund issue: Home Centre: Case id - 2156762 Order Number: 8233968127 

Hi [ mailto:[email-masked] | 
@Youraj Kinhikar ] 

Any update on the below? 

[ mailto:[email-masked] | @Manish Kumar ] what was the value again? 

Thank you and Kind Regards, 

Jessie Caparas 

T: +97145172087 

From: Manish Kumar <[email-masked]> 
Sent: Tuesday, March 23, 2021 1:13 PM 
To: Jessie Caparas <[email-masked]> 
Cc: Youraj Kinhikar <[email-masked]>; Escalations Dxbteam <[email-masked]>; Mohd Imran <[email-masked]>; Akshay Berry <[email-masked]>; Malik Ismail <[email-masked]>; Apoorv Joshi <[email-masked]>; seeta.seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]> 
Subject: Re: Refund issue: Home Centre: Case id - 2156762 Order Number: 8233968127 

External email sender, please take precaution. 

Hi Jessie, 

The customer has sending us the reminder on the below refund. Please assist to get an update for the same. 

Thank you for your help. 

Regards, 

Manish 

From: "jessie caparas" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] >, "Youraj Kinhikar" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Mohd Imran" < [ mailto:[email-masked] | [email-masked] ] >, "Akshay Berry" < [ mailto:[email-masked] | [email-masked] ] >, "malik ismail" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, March 20, 2021 8:05:34 PM 
Subject: RE: Refund issue: Home Centre: Case id - 2156762 Order Number: 8233968127 

[ mailto:[email-masked] | @Youraj Kinhikar ] 

Are you able to help us check this return? 

Customer claims it got returned to home center branch in kuwait Awqaf 

Thank you and Kind Regards, 

Jessie Caparas 

T: +97145172087 

From: Manish Kumar < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, March 20, 2021 4:52 PM 
To: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Mohd Imran < [ mailto:[email-masked] | [email-masked] ] >; Akshay Berry < [ mailto:[email-masked] | [email-masked] ] >; Malik Ismail < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Refund issue: Home Centre: Case id - 2156762 Order Number: 8233968127 

External email sender, please take precaution. 

Hi Jessie, 

The customer has returned the item at the same store (home center branch in kuwait Awqaf), For reference screenshot attached. 

Please advise. 

Regards, 

Manish 

From: "jessie caparas" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Mohd Imran" < [ mailto:[email-masked] | [email-masked] ] >, "Akshay Berry" < [ mailto:[email-masked] | [email-masked] ] >, "malik ismail" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, March 17, 2021 4:19:49 PM 
Subject: RE: Refund issue: Home Centre: Case id - 2156762 Order Number: 8233968127 

Hi [ mailto:[email-masked] | 
@Manish Kumar ] 

Do we know which store it was returned? 

Is it the same store where it got picked? 

Thank you and Kind Regards, 

Jessie Caparas 

T: +97145172087 

From: Manish Kumar < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, March 17, 2021 11:38 AM 
To: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; Mohd Imran < [ mailto:[email-masked] | [email-masked] ] >; Akshay Berry < [ mailto:[email-masked] | [email-masked] ] >; Malik Ismail < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Refund issue: Home Centre: Case id - 2156762 Order Number: 8233968127 

External email sender, please take precaution. 

Hi Team, 

Issue Description: The customer has reported that he had returned the below item at the store however he had not received the refund. Kindly also note that he had also reported it via call and asking for the refund. 

We have already asked for the return him to share the return receipt however he replied back that he had already explained everything on call twice and seems like disappointed. 

Problem statement: Refund Not initiated yet 

Case id - 2156762 

Order Number: 8233968127 

Order Created: 2/7/2021 

Store: HomeCentre21124 

Item name: 161614154 - - Sheldon Blackout Curtain Pair - 140x300 cm 

Item cost: KWD 25.00 

​ 

Assistance Required: Process the refund on priority 

Regards, 

Manish 

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