Subject: RE: Refund Not Processed for the rejected refund /// 6257992045
From: Malik Ismail <[email-masked]>
To: seeta.seeta <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>, Mohammad Shafeeque <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Tue, 23 Mar 2021 13:29:46 +0000

Hi Seeta,

Please advise customer to check by RRN 036017061622.

Let me know if customer already check with bank.

Regards,
Malik
From: Seeta Seeta <[email-masked]>
Sent: Monday, March 22, 2021 12:58 PM
To: Malik Ismail <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; Manish Kumar <[email-masked]>; Mohammad Shafeeque <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: Refund Not Processed for the rejected refund /// 6257992045
Importance: High

External email sender, please take precaution.
Hi Malik,

Can you please provide us the RRN for mentioned order number.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Mohammad Shafeeque" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, 16 February, 2021 04:53:32
Subject: Re: Refund Not Processed for the rejected refund /// 6257992045

+++ Bank statement attachment.

________________________________
From: "Mohammad Shafeeque" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, February 16, 2021 4:52:33 AM
Subject: Refund Not Processed for the rejected refund /// 6257992045

Hi Team,

Problem Statement: Refund Not Processed for the rejected refund

Order Date : 25-Dec-2020

Order ID: 6257992045
Return Tracking ID: Z2700112

Assistance Required:  Need urgent refund

Issue Description: The amount of SAR 258.61 is Manually refunded by payfort on 03/01/2021 ,however customer claims that he still did not receive the refund  , customer has also provided  the bank statement as well .
Please do the needful.

Regards,
Shafeeque

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