Subject: Refund approval - 6278147624
From: MOHAMMAD HUMAYUN <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>
Date: Tue, 23 Mar 2021 05:31:33 -0700 (MST)

Problem Statement: Missing Item/Refund Assistance 

Ticket ID: 2173452 
Order Number: 6278147624 
Order Date: Feb 27, 2021 
AWB: Z3268772 

Missing Item: 

162016336 - - Easy Iron Textured Formal Shirt with Long Sleeves and Chest Pocket 

Order Value: SAR 177.90 

Issue Description: Customer is complaining that he didn't receive the item mentioned above has pushed back the customer but he is confirming that the item is missing again and again. 

Missing item refund value: SAR 84.00 

Customer is waiting for their refund and wants the same to be processed on priority. 

Customer History: Customer placed the first order with us. 

Assistance Required: Requesting you to please assist in getting a refund approval for this missing item so we can close this case. 

Thank you for your help! 

Regards, 
Humayun.