Subject: Refund approval - 9636449571
From: MOHAMMAD HUMAYUN <[email-masked]>
To: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>
Date: Tue, 23 Mar 2021 02:15:32 -0700 (MST)

Hi Team, 

Problem Statement: Missing Item/Refund Assistance 

Ticket ID: 2230414 
Child Ticket: 2267261 
Order Number: 9636449571 
Order Date: Feb 18, 2021 
AWB: RP022421001456 

Missing Item: 

162382537 - - Steve Madden Women's Low Ankle Lace-Up Sneakers 
162628714 - Citron - CITRON Lunch Box with Accessories 
162628708 - Citron - Citron Flamingo Print Lunch Box with 4-Compartments and Accessories 

Order Value: AED 1436.00 

Issue Description: Customer reported that he returned 10 items and not received the refund for 3 items mentioned above. However, the total value of the missing items is AED 497.00 so we raised a Child ticket to confirm whether the item was received by WH or not and WH has confirmed that items not with them and courier has confirmed delivering what they received. Customer is again and again confirming that he has returned all the 10 items. 

Missing item refund value: AED 497.00 

Customer is waiting for their refund and wants the same to be processed on priority. 

Customer History: Customer is very old and placed too many order with us. 

Assistance Required: Requesting you to please assist in getting a refund approval for this missing item so we can close this case. 

Thank you for your help! 

Regards, 
Humayun.