Subject: RE: Unassigned Tickets
From: Jessie Caparas <[email-masked]>
To: seeta.seeta <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>, Saurabh <[email-masked]>, deeksha <[email-masked]>, Mustehsan Siddiqui <[email-masked]>
Date: Tue, 23 Mar 2021 07:12:14 +0000

Hi @Seeta Seeta<mailto:[email-masked]>

The tickets from March 1 – 12 was over 500.

Is this the count that was assigned?

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Seeta Seeta <[email-masked]>
Sent: Tuesday, March23, 2021 10:42 AM
To: Jessie Caparas <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; Manish Kumar <[email-masked]>; Saurabh <[email-masked]>; deeksha <[email-masked]>; Mustehsan Siddiqui <[email-masked]>
Subject: Re: Unassigned Tickets

External email sender, please take precaution.
Hi Jessie,

As per our yesterday's discussion I have already assigned 300+ Unassigned tickets from 1st March - 12th March. The remaining unassigned tickets I will assign them on Fri and Sat, as the new tickets flow is less those days.

If I change anything in this plan or I need any help then I will get let you.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "jessie caparas" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
Cc: "Saurabh" <[email-masked]<mailto:[email-masked]>>, "deeksha" <[email-masked]<mailto:[email-masked]>>, "Mustehsan Siddiqui" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, 22 March, 2021 18:31:03
Subject: Unassigned Tickets

Hi Team,

Please ensure we also take care of unassigned tickets. These tickets have not been touched at all from March 1st.

DATE
Ticket Count
3/1/2021
30
3/2/2021
14
3/3/2021
33
3/4/2021
25
3/5/2021
43
3/6/2021
67
3/7/2021
33
3/8/2021
28
3/9/2021
56
3/10/2021
47
3/11/2021
86
3/12/2021
51
3/13/2021
239
3/14/2021
761
3/15/2021
648
3/16/2021
171
3/17/2021
1
3/19/2021
3
3/20/2021
3
3/21/2021
9
3/22/2021
7
Grand Total
2355

SLA has already been greatly impacted hence also affecting customer experience.

This should have been assigned to the agents from today as discussed however it has not been done.

Let’s ensure we do this from tomorrow with no fail.

Also, ensure that we are consulted if there are changes on the action plan. We can’t keep these tickets unactioned for so long.

As we are all working on back logs too, distribute and balance the number of tickets assigned for both to ensure coverage.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com