Subject: Fwd: LSM quality report (Mar'21)
From: Shakeeb Arsalan <[email-masked]>
Date: Mon, 22 Mar 2021 02:35:22 -0700 (MST)

Hi Team, 

Please find below quality score for the month of March 2021 and points which you need to take into consideration. 

    * Agents need to address the customer by their in all type of interactions. 
    * Refund TAT need to be shared correctly i.e. 7-14 days. 
    * Syntax and grammatical error are majorly observed in chats and emails. 
    * Disposition of tickets need to be proper, as per the scenario. Depending on complaint or inquiry. 
    * Cases wherein customer asking for call back, agent need to take it on priority and get it arranged. 

	

Agent name 	

Quality Score 

Manish Kumar 	

100% 

Ezzaldeen 	

96% 

Juhi Goel 	

95% 

Elharith 	

94% 

Nikhil Bishnoi 	

94% 

Prince Malik 	

92% 

Wael 	

92% 

Fahim 	

91% 

Kishan Singh 	

91% 

Abdallah Osman 	

91% 

Mohammad Humayun 	

91% 

Algaili 	

90% 

Saeedurrahman 	

89% 

Mazim 	

89% 

Hamza 	

88% 

Ismat 	

88% 

Almustafa 	

88% 

Grand Total 	

87% 

Fatma 	

86% 

Arunjay Raj 	

78% 

Sohaib 	

76% 

Mayar 	

69% 

Murshed 	

67% 

Process score 	

88% 

Regards 
Shakeeb