Subject: Fatal Case 1st - 7th March 2021
From: Shakeeb Arsalan <[email-masked]>
To: ARUNJAY RAJ <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>, Jessie Caparas <[email-masked]>, Mohd Imran <[email-masked]>, Akshay Berry <[email-masked]>, Malik Ismail <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Mon, 22 Mar 2021 02:25:49 -0700 (MST)

Hi Arunjay, 

PFB fatal mistake we come across while doing the Audits, I want you to go through the details and make sure that the same thing won't happen again. 

Audit Type 	Agent Name 	Ticket/ Email Id 	Order # 	Customer's Email Date 	Audit Date 	Email Score 	
Email Score Category 

Email 	Arunjay Raj 	2056522 	9632834492 	4-Mar-21 	10-Mar-21 	0% 	Fatal 

Reason for Fatal & What should have been done: 

The customer contacted us regarding missing item, and you asked the customer to provide us the order number. Rather than fetching the cutsomer's order details from the email address. 

Please note that you have scored in the week between 1st - 7 th of Jan 78 % and that is below the benchmark which is 85%. 
(Please note that you have to improve your performance in order to meet & exceed the benchmark) 

* Please go through the audits parameters shared with you earlier and follow the same. 

Regards 
Shakeeb