Subject: RE: Assembly issue - WWD Item - 9633340918
From: Babyshop Home Delivery <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, seeta.seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Manish Kumar <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Sun, 21 Mar 2021 09:48:15 +0000

Dear Jessie,

It had been on 07-Mar-2021.

Best Regards,
COD operations, Babyshop, Jebel ali, Dubai, UAE.
Pankaj : CUG : +971564112613, Board : 048094839
Rajesh: CUG : +971543097510, Board : 048094839, Mobile: +971544764797
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From: Jessie Caparas <[email-masked]>
Sent: Saturday, March 20, 2021 3:43 PM
To: Babyshop Home Delivery <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>; seeta.seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Manish Kumar <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: FW: Assembly issue - WWD Item - 9633340918

@Babyshop Home Delivery<mailto:[email-masked]>

Can we please check on this?

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, March 20, 2021 3:40 PM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Mohd Imran <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>
Subject: Re: Assembly issue - WWD Item - 9633340918

External email sender, please take precaution.
Hi Team,

Sending the below again as I received a message that the delivery to email address got failed, if already received, please ignore this email.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
To: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>, "malik ismail" <[email-masked]<mailto:[email-masked]>>, "Mohd Imran" <[email-masked]<mailto:[email-masked]>>, "Akshay Berry" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, March 20, 2021 2:46:43 PM
Subject: Assembly issue - WWD Item - 9633340918

Hi Team,

Customer purchased WWD item and it was assembled but the customer is reporting that it's drawers are not closing properly. Customer has shared the images for the same which were forwarded to WWD team multiple times but we are not receiving any updates on the same.

Kindly assist to arrange a technician visit for this customer and get the issue fixed.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
Cc: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, March 20, 2021 2:30:17 PM
Subject: Assembly issue - WWD Item - 9633340918

Hi Team,

With regards to Order ID 9633340918, the customer has purchased 159368078 - - Giggles Jessica Convertible Baby Crib, and it was delivered on Feb 09. The customer is complaining that the drawers are not closing properly and are getting stuck with the bed frame.

The attached video is for your reference. Kindly advise if someone from the assembly team can visit the customer and have a look.

The customer came to us on Feb 11 with this concern and we have not heard from the team yet for the same.

Awaiting for your reply.

Regards,
Nikhil.

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