Subject: Re: Order not shipped-6268505284
From: Manish Kumar <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: [email-masked], [email-masked], [email-masked], jessie caparas <[email-masked]>, malik ismail <[email-masked]>, Mohd Imran <[email-masked]>, Akshay Berry <[email-masked]>, Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, KISHAN SINGH <[email-masked]>
Date: Sat, 20 Mar 2021 20:43:18 -0700 (MST)

Hi Team, 

Kindly assist us to get an update on the below order from the store if it is still available at there for collection as per the warehouse it has already shipped and it's status is still in progress and READY_TO_SHIPPED 

Order Date :Jan 28, 2021 
Order ID: 6268505284 
Tracking ID:626850528423999991 

Store code: Max60187 

Thank you for your help. 

Regards, 
Manish 

From: "KISHAN SINGH" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Manish Kumar" <[email-masked]> 
Sent: Tuesday, March 16, 2021 11:19:00 AM 
Subject: Order not shipped-6268505284 

Hi Team, 

Problem Statement: Order status not updated. 

Case id - 2142134 
Child ticket id - 2174316 
Order Date :Jan 28, 2021 
Order ID: 6268505284 
Tracking ID:626850528423999991 

Store code: Max60187 

Assistance Required: Need Urgent Delivery 

Issue Description: Customer placed order on Jan 28, 2021 and till now he has not received the order. As per the hybris the order status is ready to be shipped. 

Customer is chasing us for his/her order so we request you to expedite the delivery date asap. 

Regards, 
Krishan