Subject: Refund Approval/Missing Items - 9637401504
From: Apoorv Joshi <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: escalations dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Manish Kumar <[email-masked]>, ARUNJAY RAJ <[email-masked]>, Mohd Imran <[email-masked]>, malik ismail <[email-masked]>, Akshay Berry <[email-masked]>
Date: Sat, 20 Mar 2021 07:56:40 -0700 (MST)

Hi Jessie, 

Problem Statement: Missing Item/Refund Assistance 

Ticket ID: 2148591 
Child Ticket: 2274042 
Order Number: 9637401504 
Order Date: Feb 22, 2021 
AWB: FC022321000297 
Missing Item: 162908120 - - Graphic Print Long Sleeves T-shirt and Full Length Pyjama Set 
162908136 - - Mickey and Minnie Mouse Print T-shirt and Full Length Pyjama Set 
162908128 - - Minnie Mouse Graphic Print T-shirt and Pyjama Set 
Order Value: AED 1174 

Issue Description: Customer reported missing item in their order, the item mentioned above. However, the total value of the missing items is AED 150 so we raised a Child ticket to confirm whether the item was shipped or not but WH has confirmed shipping the items and courier has confirmed delivering what they received. Customer has checked the package again and has confirmed they did not receive these items. 

Missing item refund value: AED 150 

Case History: Customer contacted us and reported that they did not receive the above mentioned items. Customer was asked to check the consignment again and did confirm not receiving the items again. We have raised a Child ticket to confirm if the item was sent, as per wh they have shipped all the items. 

Customer is waiting for their refund and wants the same to be processed on priority. 

Customer History: This is the first time customer is placing the order with us. 

Assistance Required: Requesting you to please assist in getting a refund approval for this missing item so we can close this case. 

Thank you for your help! 

Regards, 
Apoorv