Subject: Re: Update the order status / 6277796190
From: Apoorv Joshi <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, PRINCE MALIK <[email-masked]>, escalations dxbteam <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Manish Kumar <[email-masked]>
Date: Sat, 20 Mar 2021 06:18:17 -0700 (MST)

Hi Jessie, 

Kindly assist to update the order status on the below, as per Fareye team they have already pushed the order status as delivered but on hybris the same is not reflecting yet. 

Thank you for your help! 

Regards, 
Apoorv 

From: "FarEye Support" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]> 
Cc: "Vishwajeet Singh" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "PRINCE MALIK" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Manish Kumar" <[email-masked]>, "Jessie Caparas" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Saturday, March 20, 2021 6:23:18 PM 
Subject: Re: Re: Update the order status / 6277796190 

Dear Apoorv, 

We have published the Delivered status for the mentioned AWB to the API Gateway. Below sharing the Request Data that was sent to the API Gateway for your reference as well. 
{ 
"customer_shipment_id": "627779619023999991", 
"customer_shipment_status": "Delivered", 
"customer_shipment_sub_status": "Deliveredtocustomer", 
"change_in_customer_shipment_status": "TRUE", 
"shipment_direction": "FORWARD", 
"event_timestamp": "2021-02-28 15:52:36", 
"entry_type": "Hybris", 
"order_id": "6277796190", 
"chargeable_weight": "2.883", 
"scac": "LMG", 
"seller_organization_code": "LMG_KSA", 
"ship_node": "2399999", 
"tracking_id": "FP0227210004829", 
"reference_number": "FP0227210004829" 
} 

As of now, we are proceeding with the ticket # 206475 closure. Should you need any further information, please do not hesitate to contact us on [email-masked] or +91-70-6595-6595. 

After closing the ticket we are collecting feedback on how we performed in our last engagement so we can provide you an even better experience. 

Please provide your valuable feedback. 

An incident can be reopened only within 48 hours from the time an Incident is marked as Resolved by simply replying to the Incident. Else, the incident will be permanently closed. Permanently closed incident cannot be reopened and customer should create a new Incident, by composing and sending a new email (not on the previous email trail) to our support email ID referring to the ID of the old Incident. 
You can visit the support ticket on [ https://fareye.freshdesk.com/public/tickets/109f8ba769b6c312403a036879850c17b66870062e3d0dde62ba17102d165cd8 | https://fareye.freshdesk.com/public/tickets/109f8ba769b6c312403a036879850c17b66870062e3d0dde62ba17102d165cd8 ] or please log in to the FarEye Support portal on [ https://fareye.freshdesk.com/ | https://fareye.freshdesk.com ] to check the details. 
Thanks and Regards, 

Rajveer Srivastava 
Technical Engineer | FarEye 
Call: +91 70-6595-6595 
|| [ http://www.getfareye.com/ | www.getfareye.com ] 
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On Sat, 20 Mar at 6:13 PM , Vishwajeet Singh <[email-masked]> wrote: 
Dear Team, 
Status for subjected order is already showing as Delivered in FE, Kindly check & push the status again if require. 
Regards, 
VJ 
Supply Chain || Landmark Group 
Landmark Tower, 18 th Floor , Dubai Marina 
UAE M +971-585429874 
UAE P +971-45174259 

BQ_BEGIN

From: FarEye Support <[email-masked]> 
Sent: Friday, March 19, 2021 12:24 PM 
To: [email-masked] 
Cc: Vishwajeet Singh <[email-masked]>; seeta.seeta <[email-masked]>; [email-masked]; Escalations Dxbteam <[email-masked]>; [email-masked]; [email-masked]; Jessie Caparas <[email-masked]> 
Subject: Re: Re: Update the order status / 6277796190 
External email sender, please take precaution. 
Dear Apoorv, 
Greeting from FarEye! 
We have received your concern regarding the status update. 
We will revert you back as soon as we have an update or need any details to proceed further. 
We are working on the same. 
You can visit the support ticket on [ https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2Fpublic%2Ftickets%2F109f8ba769b6c312403a036879850c17b66870062e3d0dde62ba17102d165cd8&data=04%7C01%7Cvishwajeet.singh%40landmarkgroup.com%7C64c26af50a0c4181cc8208d8eab06183%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637517390568646608%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=8IQmgJ3R%2BWxo3oayaAuHVIdQn0P3kDY2UKsr6txrhi8%3D&reserved=0 | https://fareye.freshdesk.com/public/tickets/109f8ba769b6c312403a036879850c17b66870062e3d0dde62ba17102d165cd8 ] or please log in to the FarEye Support portal on [ https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2F&data=04%7C01%7Cvishwajeet.singh%40landmarkgroup.com%7C64c26af50a0c4181cc8208d8eab06183%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637517390568656599%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=mGgzqmL2A5iv9AoX5GoGXGxYmIRnAvsuZMQLpBJ%2BBZ4%3D&reserved=0 | https://fareye.freshdesk.com ] to check the details. 
Thanks and Regards, 
Saurabh Deo, Technical Engineer 
[ https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.getfareye.com%2F&data=04%7C01%7Cvishwajeet.singh%40landmarkgroup.com%7C64c26af50a0c4181cc8208d8eab06183%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637517390568656599%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=i5AnCka2WClqD%2F9m8u527tsJnQsHx0u7E%2FNh%2Bx6f%2B7k%3D&reserved=0 | FarEye
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BQ_BEGIN

On Fri, 19 Mar at 1:45 PM , Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > wrote: 
Hi Team, 
Please assist to update the status of the below mentioned order. Customer has confirmed receiving the order. 
Thank you for your help! 
Regards, 
Apoorv 

From: "PRINCE MALIK" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, March 17, 2021 10:11:46 AM 
Subject: Update the order status / 6277796190 
Hi Team, 
Ticket number- 2242703 
Order number - 6277796190 
Assistance required - Update the order status to delivered 
Description - the order has been delivered to customer however status has not updated in Hybris. Please update the status to delivered. 
Regards 
Prince 

206475:211857 
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BQ_END

BQ_END

206475:211857