Subject: RE: Late collection 6270723555
From: Jessie Caparas <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Krizette Masangkay <[email-masked]>, AbdulrahmanMoha <[email-masked]>, Fatma Maher <[email-masked]>, seeta.seeta <[email-masked]>, Manish Kumar <[email-masked]>, Malik Ismail <[email-masked]>, Mohd Imran <[email-masked]>, Akshay Berry <[email-masked]>
Date: Sat, 20 Mar 2021 10:05:41 +0000

@Apoorv Joshi<mailto:[email-masked]>

As per Aramex team, customer doesn’t want to return any shipment.

When was the last time customer contacted us for this?

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Apoorv Joshi <[email-masked]>
Sent: Saturday, March 20, 2021 1:45 PM
To: Escalations Dxbteam <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>; Krizette Masangkay <[email-masked]>; AbdulrahmanMoha <[email-masked]>; Fatma Maher <[email-masked]>; seeta.seeta <[email-masked]>; Manish Kumar <[email-masked]>; Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]>; Mohd Imran <[email-masked]>; Akshay Berry <[email-masked]>
Subject: Re: Late collection 6270723555

External email sender, please take precaution.
Hi Team,

Kindly assist on the below. Not getting any updates on this.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
To: "AbdulrahmanMoha" <[email-masked]<mailto:[email-masked]>>, "Krizette Masangkay" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fatma Maher" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>, "malik ismail" <[email-masked]<mailto:[email-masked]>>, "Mohd Imran" <[email-masked]<mailto:[email-masked]>>, "Akshay Berry" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, March 18, 2021 10:00:21 PM
Subject: Re: Late collection 6270723555

Hi Team,

AWB: 46417291760;C185A8A

Kindly contact the customer on 0552995658 on priority and arrange collection with them. Customer is trying to return items since over a month and the collection is getting cancelled everytime. Customer has confirmed multiple times that their contact number is correct and they are not receiving any calls.

Please assist to arrange the collection on this. Thank you for your help!

Regards,
Apoorv
________________________________
From: "Fatma Maher" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, March 15, 2021 6:19:54 PM
Subject: Late collection 6270723555

Hi Team,

Problem Statement:  Late collection

Order Date : Feb 4, 2021
Order ID: 6270723555
Return Tracking ID: 46410100004
Collection reference: B173396
Assistance Required: Need urgent Collection

Issue Description: i raised a return request on 2/17/21 a. and i shared the customer's contact number and address to aramex team, but they are laying and saying that the customer has no item to return, but the customer contacted us after that email and  said t returns has not been collected yet, so kindly check this issue and assist.

Regards,
Fatma Maher

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com