Subject: Call back Request - 2165973
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Fatma Maher <[email-masked]>, Seeta Seeta <[email-masked]>, Manish Kumar <[email-masked]>, Jessie Caparas <[email-masked]>, malik ismail <[email-masked]>, Mohd Imran <[email-masked]>, Akshay Berry <[email-masked]>
Date: Fri, 19 Mar 2021 09:23:31 -0700 (MST)

Hi Team, 

Kindly assist to arrange the callback for the customer on the following contact number: +96565850014 as per their request. 

Customer has been told regarding return policy and has been advised that we do not have exchange but the customer insist to speak to a manger regarding the same. 

Regards, 
Apoorv 

From: "Fatma Maher" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Manish Kumar" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]> 
Sent: Friday, March 19, 2021 8:37:51 PM 
Subject: call back +96565850014 

Hi Team, 

The customer order some items but she was facing size issue in her order so she wanted to exchange it, and i have informed her our return policy but she did not accept that we have no exchange option and she asked for call back so kindly contact the customer on: +96565850014. 

Regards, 
Fatma Maher